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Fiji Airways
Job Overview
Customer Services Assistant – Nadi
The Customer Services Assistant – Nadi is responsible for supporting and championing customer service, safety and on-time performance including irregular operations to delivery operational performance and revenue objectives.
KEY RESPONSIBILITIES
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Ensures to perform and deliver the highest customer service skills at all times as per company standards.
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Facilitates and handles customer’s complaints in accordance to company policy and procedures.
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Facilitates customers through check-in, boarding and disembarkation in accordance to applicable company standard policy and procedures.
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Facilitate Premier Services to our guest as and when required to ensure that Fiji Airways meets, if not exceed, their service expectations.
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Meet, greet and escort customers from curbside upon departures and at the aircraft door upon arrival, ensuring that customers have a seamless and exceptional customer experience.
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Facilitates and seeks clarity to mitigate customer dissatisfaction arising from flight disruptions and mishandled baggage.
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Ensures World Tracer is updated in a timely manner for mishandled baggage and coordinate baggage delivery as and when required.
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Appraises and complies with safety, security, and operational requirements by Fiji Airways and other regulatory authorities.
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Coordinates and facilitates the operational decisions under taken by the Customer Service Duty Manager.
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Compiles and prepares detailed information for the submission of flight related reports – sales reports, shift reports, flight departure reports, investigation reports, Occurrence reports and/or customer complaints reports to supervisor and management using accountable documentation.
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Contributes to the efficient operation of the Nausori Ground Operations team by assisting in areas of high workload, booking or ticketing queries and closing mishandled baggage files.
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Assists the Customer Services Duty Manager with operational and/or administrative tasks.
QUALIFICATIONS & EXPERIENCE
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Successfully completed Year 12 or Form 6
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Computer literate, preferably proficient with MS Office
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Fares & Ticketing, Customer Management & Altea Reservations is an advantage
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Valid Dangerous Goods Certification will be an added advantage
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Fluent communication Techniques
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At least two (2) years’ experience in a customer service environment is mandatory.
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Strong organisational, multi-tasking and problem solving skills.
Applications are open to all Fijians. Former employees of Fiji Airways or Fiji Link are welcome to apply. All shortlisted applicants will be contacted for next steps of the recruitment process.
Applications close on Sunday, 30 July 2023
