JOB TITLE: System Administrator

1. A) RESPONSIBILITIES:

• Provide professional and technical support to manage, develop and enhance general system administration, specialized system administration, network administration, and cloud administration..
• Provide remote and on-site system administration for workstations, servers, and various network and infrastructure devices. This includes installation/imaging, patching, maintenance, troubleshooting and resolution..
• Ensure all servers, workstations, and various network and infrastructure devices adhere to security and compliance requirements. Performing configuration changes, conducting log analysis, system hardening, and managing/maintaining endpoint security compliance.
• Provide design, deployment, management, maintenance, and troubleshooting of systems in the below environments: Enterprise software distribution and management tools, Directory structure management, Virtualization infrastructure, Storage arrays, Endpoint security servers, and Databases.
• Assist with projects and installations when necessary.

Essential Functions

• Administration of MS Windows Server Active Directory environment.
• Support and troubleshoot network problems
• License management and backup management
• Design and plan LAN/ WAN network infrastructure.
• Administration, management and maintenance of LAN/ WAN network infrastructure.
• Administration, maintenance, and support of telephone systems.
• Cloud Data Backup Management.
• Creation of new user accounts including Active Directory and Phone/Voicemail setup.
• Generate reports for management including but not limited to web usage and phone reports.
• Workstation hardware/ software maintenance on a daily basis.
• Develop/ streamline procedures for frequently performed tasks
• Support of production IT equipment including Printers, Scanners, and PC's
• Check and respond to service requests. Complete in a timely manner.
• Troubleshoot and address/resolve network infrastructure issues.
• Troubleshoot all printer/ copier issues with outside vendor where necessary.
• Check all backup reports on daily basis. Ensures data is protected and report all anomalies.
• Assist IT department in keeping accurate information on network/software structures.
• Develop and create Standardized Work Instructions for tasks that department and associates using different hardware and software would use.
• Prepare annual budgets for the organization and provide monthly updates on actuals versus budget
• Evaluate and enhance internal controls, including risk assessments and regular review of risk areas.
• Facilitate the IT audit process with the internal and external auditors
• Provide recommendations on compliance and system aspects of the business as and when required.
• Deliver regular IT reports and analysis and present to the General Manager and Board and other stakeholders as and when requested/required.

B) SKILL SETS:

• Appropriate university degree in the IT discipline
• In-depth knowledge and experience of at least 5 years in the management of an IT environment.
• Ability to display advanced troubleshooting & fault analysis skills
• Skilled in handling interpersonal relationships tactfully.
• Highly motivated and organized. Quick to learn, with a keen eye for detail.
• Be professional, reliable, punctual, organized & well presented
• Demonstrate excellent customer service, verbal and written communication skills

C) TECHNICAL SKILLS:

• Proficiency in MS Office applications.
• Sound knowledge of data networking including LAN, WAN, routers/firewalls, DHCP, VLANs, VPNs
• Competent in research for IT information gathering and development.
• Capable of performing data analytics.

Interested candidates are invited to send their resumes to [email protected] and applications close on Friday 30 June 2024.