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Post Date: June 7, 2023
Permanent – Full Time
Vodafone Fiji sets precedence as an industry leader with its creative and strategic leadership transitioning into a digital service provider of scale. As a keen innovation enthusiast, Vodafone evinces a diverse portfolio of enterprise solutions, digital excellence, e-commerce, and next-generation mobile communications technology with a robust FinTech services platform. Our Passion for the Vanua and strong work culture empowers our commitment to creating a more connected and inclusive Fiji. Join us to share the passion and make a difference.
We are seeking a dynamic, passionate and highly motivated, self-starter to join our Digital Financial Services & eCommerce Team. Reporting to the Head of eCommerce & Digital Financial Services, the Support Officer will be responsible for the day to day operational management of the department.
Desired Skills and Experience
Key Duties and Responsibilities
• Provide administrative support for all aspects of M-PAiSA, E-Ticketing and eCommerce Product and Services
• Assist in the recruitment and ongoing training and support to M-PAiSA Agents and eCommerce Merchants
• Provide administrative and customer service support for eCommerce related matters
• Provide regular update, analytics and reports on M-PAiSA, E-Ticketing and E-Commerce performance and issues to management team
• Document and update DOP’s and SOP’s for M-PAiSA, E-Commerce and E-Ticketing products
• Assist in customer complaints handling and resolution
• Ensure timely reconciliation and payments to M-PAiSA merchants
• Contribute in the achievement of department and company budget KPI’s
• Be able to put together professional PowerPoint sales presentation
• Degree in Banking and Finance, Accounting, Information Technology, Business Studies or equivalent
• Knowledge of Financial Transactions Reporting Act and compliance guidelines would be advantageous
• Some knowledge and understanding of E-Commerce and mobile payment will be advantageous
• Project management and project scheduling skills
• Be part of and contribute to cross functional teams
• Have a good command of English, both written and verbal
• Be innovative and practice continuous improvement through data analytics and acting on constructive feedbacks
• Be business and technology savvy
• Proficient in the use of the Microsoft Office package
• Be a self-starter, team player and be able to work with minimum supervision.
• Must have a Good GPA
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