Support Officer – E-Commerce & M-PAiSA

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Vodafone Fiji
  • Post Date: September 26, 2023
  • Applications 0
  • Views 79
Job Overview

Vodafone Fiji sets precedence as an industry leader with its creative and strategic leadership transitioning into a digital service provider of scale. As a keen innovation enthusiast, Vodafone evinces a diverse portfolio of enterprise solutions, digital excellence, e-commerce, and next-generation mobile communications technology with a robust FinTech services platform. Our Passion for the Vanua and strong work culture empowers our commitment to creating a more connected and inclusive Fiji. Join us to share the passion and make a difference.

 Job Description

We are seeking a dynamic, passionate and highly motivated, self-starter to join our Digital Financial Services & E-Commerce Team. The Support Officer will be responsible for the operational administration of E- Commerce Products and Services.

 Desired Skills and Experience

Key Duties and Responsibilities

•    Provide administrative support for all aspects of M-PAiSA, E-Ticketing and eCommerce Product and Services
•    Assist in the recruitment and ongoing training and support to M-PAiSA Agents and eCommerce Merchants
•    Provide administrative and customer service support for eCommerce related matters
•    Provide regular update, analytics and reports on M-PAiSA, E-Ticketing and E-Commerce performance and issues to management team
•    Document and update DOP’s and SOP’s for M-PAiSA, E-Commerce and E-Ticketing products
•    Assist in customer complaints handling and resolution
•    Ensure timely reconciliation and payments to M-PAiSA merchants
•    Contribute in the achievement of department and company budget KPI’s
•    Be able to put together professional PowerPoint sales presentation



•    Degree in Banking and Finance, Accounting, Information Technology, Business Studies or equivalent
•    Knowledge of Financial Transactions Reporting Act and Compliance guidelines would be advantageous
•    Some knowledge and understanding of E-Commerce and mobile payment will be advantageous
•    Project management and project scheduling skills
•    Be part of and contribute to cross functional teams
•    Have a good command of English, both written and verbal
•    Be innovative and practice continuous improvement through data analytics and acting on constructive feedbacks
•    Be business and technology savvy
•    Proficient in the use of the Microsoft Office package
•    Be a self-starter, team player and be able to work with minimum supervision.
•    Must have a Good GPA

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