Spa & Wellness Manager

Sheraton Fiji Golf & Beach Resort
Job Overview

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

Key Responsibilities

Supporting Management of Spa Operations and Budgets

  • Assumes the responsibilities of the Spa Director in his/her absence.
  •  Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

  • Sets a positive example for guest relations and interacts with guests to obtain feedback on product quality and service levels.
  • Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.

Conducting Human Resources Activities

  • Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
  • Participates in employee progressive discipline procedures and in an on-going employee recognition program.
  • Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

Key Requirements

  • High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.
Job Detail
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