Job Overview
This role provides support to travel stores throughout New Zealand. As part of the daily tasks, you will be required to
- Issue new policies.
- Refunds.
- Uploading of passports into Dolphin and Amadeus.
- Load Visas into Dolphin.
- Load profiles
- Ensure contacts are loaded in Amadeus.
- Customer follow ups and payment reminders.
- Book transfers and hire cars.
- Book additional baggage.
- Check invoices and load netts.
This person will be responsible for delivery of all tasks to enable us to achieve our business objectives. Display a high degrees of professionalism, initiative and attention to detail.
Essential
- Excellent communication skills and ability to relate to internal and external stakeholders.
- Ability to prioritise, manage a varied and substantial workload with follow up accuracy and attention to detail.
- Sales support and administration experience.
- Experience with managing projects.
- Have had experience using Amadeus.
- Travel industry experience would be desirable, however not a mandatory requirement.
Preferred
- Experience in a similar role.
- Travel Knowledge.
Key Skills and Attributes
- Attention to detail.
- Highly motivated.
- Team player.
- Excellent people skills & customer service.
- Professional and confident with initiative.
- Positive approach.
- Highly reliable.
Education Qualifications/Experience.
- Tourism related experience or qualification.