Job Overview
About Us
Pacific Centercom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact center and back-office services to both local and international clients 24/7.
Our center of Excellence· has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future.
The Role – Reservations Consultants (Nadi & Suva)
We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long term career in a growing organization then we would like to help you in developing your career:
Key Responsibilities
- Previous experience in Customer Service environment providing exceptional experiences to the customers
- Strong customer service focus and a genuine interest in helping people, for this role, you must be proficient in reading and writing in English
- Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs
- You will enjoy working through problems and providing solutions in a complex environment
- A desire for ongoing learning and self-education
- You will be a strong team player, with the ability to work autonomously
- Exceptional PC skills and experience with complete systems
- High attention to detail coupled with demonstrated problem solving and investigation skills
- Clear written communication skills in English are essential
- Exposure or similar experience will be an added advantage
Essential Skills & Experiences
- At least 1- 2 years of experience in a customer service environment is desirable;
- High attention to detail coupled with demonstrated problem solving and investigation skills;
- Clear written communication skills in English are essential;
- Ability to multi-task and prioritize in identifying what to perform first and foremost;
- Ability to only work night shifts and weekends;
- Strong negotiation and excellent communication skills: verbal and written;
- Considerable working knowledge of Microsoft Word and Excel;
- Exposure or similar experience will be highly regarded
Remuneration and Benefits
- A secure career with a strong fast-growing company
- Extensive training would be provided
- Competitive salary package
- Medical Insurance
- Access to discounted travel
- Ongoing career development and training
- Work in a fun and supportive team
Application Process
If this is what you’re searching for, send your resume and a curriculum vitae outlining your qualifications and relevant experience to hr@centrecom.com.fj with the subject ‘Reservations Consultant“
ONLY ONLINE APPLICATIONS WILL BE ACCEPTED.