Reservations Consultants (Nadi & Suva)

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Centrecom Fiji
  • Post Date: May 18, 2022
  • Applications 1
  • Views 415
Job Overview

About Us

 Pacific Centercom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact center and back-office services to both local and international clients 24/7.

Our center of Excellence· has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future.

The Role Reservations Consultants (Nadi & Suva)

 We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long term career in a growing organization then we would like to help you in developing your career:

Key Responsibilities

  • Previous experience in Customer Service environment providing exceptional experiences to the customers
  • Strong customer service focus and a genuine interest in helping people, for this role, you must be proficient in reading and writing in English
  • Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs
  • You will enjoy working through problems and providing solutions in a complex environment
  • A desire for ongoing learning and self-education
  • You will be a strong team player, with the ability to work autonomously
  • Exceptional PC skills and experience with complete systems
  • High attention to detail coupled with demonstrated problem solving and investigation skills
  • Clear written communication skills in English are essential
  • Exposure or similar experience will be an added advantage

Essential Skills & Experiences 

  • At least 1- 2 years of experience in a customer service environment is desirable;
  • High attention to detail coupled with demonstrated problem solving and investigation skills;
  • Clear written communication skills in English are essential;
  • Ability to multi-task and prioritize in identifying what to perform first and foremost;
  • Ability to only work night shifts and weekends;
  • Strong negotiation and excellent communication skills: verbal and written;
  • Considerable working knowledge of Microsoft Word and Excel;
  • Exposure or similar experience will be highly regarded

Remuneration and Benefits

  • A secure career with a strong fast-growing company
  • Extensive training would be provided
  • Competitive salary package
  • Medical Insurance
  • Access to discounted travel
  • Ongoing career development and training
  • Work in a fun and supportive team

Application Process

 If this is what you’re searching for, send your resume and a curriculum vitae outlining your qualifications and relevant experience to with the subject Reservations Consultant




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