Reservations Consultant

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South Sea Cruises
  • Post Date: June 19, 2022
  • Apply Before: June 27, 2022
  • Applications 0
  • Views 116
Job Overview

The South Sea Cruises Group (SSCG) is Fiji’s leading marine tourism industry operator and offers a wide range of award-winning products and services throughout the stunning Mamanuca & Yasawa Islands. We currently have the following roles available for an immediate start:

Positions are also now available to join our dynamic reservations team as part of our Cruise Centre. The Cruise Centre operates from 7am to 9pm daily. Exceptional customer service skills and basic computing knowledge are essential.

Key Responsibilities:

  • Meet and Greet customers at check-in.
  • Respond to internal and external inquiries via e-mail, phone, skype chat and face to face
  • Liaise with local and overseas clients and agents
  • Handle complaints, provide appropriate solutions and alternatives within the time limits
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Follow communication procedures, guidelines and policies
  • Assist customers with booking reservations and processing payments
  • Make recommendations according to clients needs on features, upgrades and rate plans
  • Maintain the highest standards of professionalism in all interactions to create a positive image of the product and the company.
  • Able to work flexible hours including weekends and public holidays

 Qualifications/Skills & Experience:

  • Excellent communication and interpersonal skills
  • Excellent team player, ability to adapt and work under pressure
  • Ability to multi-task, prioritise and manage time effectively
  • Willingness to learn and pay attention to details
  • Must be a fast learner, persuasive and active listener
  • Proficiency in basic computer skills including Microsoft and Excel

If you believe you have the attributes and qualification as listed for the above positions and a desire to work for Fiji’s leading marine tourism operator, then please apply in writing detailing why you’re the best person for either of the above roles along with your current CV and send via email to; recruit@ssc.com.fj or by mail  with the Attention to: Vacant Positions, South Sea Cruises Group PO Box PD052, Denarau.

Applications will close at 4pm on Monday, the 27th of June 2022 and only shortlisted applicants will be contacted.

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