Job Overview
About Us
Pacific Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact center and back-office services to both local and international clients 24/7.\
Our centre of Excellence has engaged state of the art technology to ensure the highest quality of customer service can be achieved and sustained into the future.
The Role – Reservations Consultants (Nadi)
We are now looking for exceptional talent to join our growing organization and share In the success of this venture. If you are a self-motivated, enthusiastic Individual aspiring for a long term career In a growing organization then we would like to help you In developing your career:
Key Responsibilities
- Previous experience In Customer Service environment providing exceptional experiences to the customers
- Strong customer service focus and a genuine interest In helping people for this role, you must be proficient In reading and writing in English.
- Ability to deal with sensitive/emotive situations while Identifying and fulfilling the customers’
- You will enjoy working through problems and providing solutions Ina complex
- A desire for ongoing learning and sell-
- You will be a strong team player, with the ability to work
- Exceptional PC skills and experience with complete
- High attention to detail coupled with demonstrated problem solving and Investigation skills
- Clear written communication skills in English are essential
- Exposure or similar experience will be an added advantage
Essential Skills & Experiences
- At least 12 years of experience in a customer service environment Is desirable;
- High attention to detail coupled with demonstrated problem solving and Investigation skills;
- Clear written communication skills in English are essential;
- Ability to multi task and prioritize in identifying what to perform first and foremost;
- Ability to only work night shifts and weekends;
- Strong negotiation and excellent communication skills: verbal and written;
- Considerable working knowledge of Microsoft Word and Excel; Exposure or similar experience will be highly regarded
Remuneration and Benefits
- A secure career with a strong fast-growing company
- Extensive training would be provided
- Competitive salary package
- Medical Insurance
- Access to discounted travel
- Ongoing career development and training
- Work in a fun and supportive team
Application Process
If this Is what you’re searching for, send your resume and a curriculum vitae outlining your qualifications and relevant experience to [email protected] with the subject “Reservations Consultant”