South Sea Cruises Group (SSCG) is Fiji’s most experienced and award-winning cruise operator offering a range of award-winning products and services throughout the stunning Mamanuca & Yasawa Islands. South Sea Cruises operates a modern fleet of fast catamarans, an overnight cruise ship, a modern sailing catamaran, several speed boats, and tender boats as well as Fiji’s two most popular day trip islands.
We are currently seeking to recruit Reservations Consultants to join our dynamic reservations team as part of our Cruise Centre positioned at Port Denarau head office. The Cruise Centre operates from 7am to 9pm daily.
- Meet and Greet customers at check-in.
- Respond to internal and external inquiries via e-mail, phone, skype chat and face to face
- Liaise with local and overseas clients and agents
- Handle complaints, provide appropriate solutions and alternatives within the time limits
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies
- Assist customers with booking reservations and processing payments
- Make recommendations according to clients needs on features, upgrades and rate plans
- Maintain the highest standards of professionalism in all interactions to create a positive image of the product and the company.
- Able to work flexible hours including weekends and public holidays
Qualifications/Skills & Experience:
- Excellent communication and interpersonal skills
- Excellent team player, ability to adapt and work under pressure
- Ability to multi-task, prioritise and manage time effectively
- Willingness to learn and pay attention to details
- Must be a fast learner, persuasive and active listener
- Proficiency in basic computer skills including Microsoft and Excel
If you believe you have the attributes and qualification as listed for the above position and a desire to work for Fiji’s leading marine tourism operator, then please apply in writing detailing why you’re the best person for the above role along with your current CV and send via email to; [email protected] or by mail with the Attention to: Reservations Consultant, South Sea Cruises Group PO Box PD052, Denarau.