Reservationist and Guest Relations Specialist

Application deadline date has been passed for this Job.
This job has been Expired
Navini Island Resort
  • Post Date: March 21, 2023
  • Applications 0
  • Views 63
Job Overview

Navini, a boutique resort in the Mamanuca Islands, is looking for an enthusiastic person to fulfill the position of:

RESERVATIONIST AND GUEST RELATIONS SPECIALIST

The successful applicant will provide high quality service to our Resort guests and anticipate their needs to ensure overall comfort and satisfaction of their stay from the time of their initial booking enquiry to following up after the guest leaves.

This is a vital position with most of our business being transacted directly with guests.

Key Responsibilities:

·         Selling the property and providing information to prospective guests

·         Capture sales from incoming calls

·         Interpret and competently respond to correspondences (email, messages, social media)

·         Make, maintain, and coordinate details of each reservation

·         Handle in-house queries, special requests and boutique sales

·         Ensure guest areas and bures are in optimal condition for incoming guests

·         Provide accurate accounting and reporting

·         Accept guest payments

·         Deal with a variety of variables to provide solutions

 

Job Requirements:

·         Applicants should have a minimum of 3 years of previous experience in a position requiring communication and customer service skills

·         Have a passion for service and hospitality

·         Have a high sense of responsibility and confidence

·         Motivated and enthusiastic to learn

·         Accurate and detail oriented with good organisational skills

·         Comfortable with computer systems and data analysis skills

·         Be able to use basic accounting functions accurately

·         Have excellent phone skills

·         Be willing to work flexible times

·         Work well independently and with others

·         Be physically fit

 

The position offers a competitive starting salary, island based with accommodation and meals provided. Days off arrangements are flexible.

All applications are treated in confidence. Please email your CV, copies of qualifications, references, passport size photo, vaccination card, and personal details to: [email protected].  Successful persons will be required to produce a police clearance. Applications close on 28/03/23.

Job Detail
Shortlist Never pay anyone for job application test or interview.
Contact

Safety Information

  • Safety Tips to apply jobs

    Avoid job postings that sound too good to be true. Avoid unprofessional listings. Beware of job postings that ask you to pay a fee. Protect your identity. Beware of money wiring scams. Always do your research. Beware of unsolicited contact from an employer. Protect your social networking presence. Do not provide employers with referrals. Meeting employers. Engage in professional demeanor