Job Overview
Key Responsibilities
- Process and input group, FIT and corporate reservations following resort reservations policy.
- Ensures all reservations are accurately actioned within the same working day.
- Answers all calls promptly within three rings using specified greeting for the resort, in a courteous and efficient manner.
- Ensures all guest enquiries and reservations for all resort services are actioned according to standard operating procedure.
- Ensures all outward correspondence complies with department procedures, and any unusual correspondence is authorized by the Reservations Manager.
- Maintains a positive selling approach to maximize yield in both occupancy and rates.
- Assists Front Office as required, especially with guest check-in and check-out during peak periods of operation.
- Takes every opportunity to be a salesperson by actively selling special promotions available within the resort.
- Conducts weekly check on room rates
Qualifications, Skills & Experience
· Has relevant qualification from a recognized tertiary institution
· Must have a minimum of two (2) years’ experience in a resort establishment.
· Excellent written and verbal communication and interpersonal skills
· Is a self-starter, has a drive, initiative and highly motivated
· Is able to live and work in an island resort environment
If you have the relevant experience and looking for new challenges, we would like to hear from you!
Please send your cover letter, detailed CV together with a recent passport photograph and COVID19 fully Vaccination Proof to: [email protected] All applications need to be submitted no later than COB Friday 05th May, 2023. Applicants that meet the selection criteria will be shortlisted for an interview.