Online Travel Consultants

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Rosie Holidays
  • Post Date: June 6, 2023
  • Applications 0
  • Views 87
Job Overview

The Employee manages all bookings made online ensuring they are 100% accurate and fit for purpose working within customer SLA.

The Employee will manage all online requests, cost centre integrity and online queue management.

What You’ll Do

  • Immediately respond to all online bookings received.
  • Assist with answering all phone calls that come through.
  • Manage the queues to ensure all bookings are managed accurately
  • Assist with making any non-GDS accommodation bookings including Air BNB, WOTIF,
  • Complete any required travel changes, including reissue of tickets, schedule changes and sending of updated itinerary and tickets.
  • Complete any urgent additions to bookings (for example, accommodation, cars, transfers, taxis, shuttles, airport parking that may have been missed or need to be added.
  • Have knowledge of the New Zealand outbound and inbound fare structures and complexity of AOG fares for reissues and changes.
  • Have knowledge of the trans-Tasman and Pacific Islands travel including intra for both regions.
  • Build and retain customer loyalty by providing quality customer service.
  • Create vouchers when required for Hotels and Car bookings.
  • Add notes to the Dolphin folder.
  • Load and invoice the where appropriate ensuring service fees are charged.
  • Monitor waitlists and advise and complete the process if cleared.
  • Issue tickets where required, and complete financial accounting  functions with regards to customer files.
  • Assist with any online queries and also profile loading where required.
  • Sound knowledge of Amadeus.

What we can provide for you

In return we can provide:·

  • A competitive remuneration package where we recognise hard work
  • In-house training providing you with support and loads of opportunity to develop and  up skill your career.
  • A supportive team environment where we work hard, but have fun!
Job Detail
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