NATIONAL OPERATIONS CENTER (NOC) SUPERVISORS

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G4S Secure Solutions (PNG) Limited
  • Post Date: December 12, 2023
  • Applications 0
  • Views 55
Job Overview

G4S Secure Solutions (PNG) LImited is an Allied Universal Company, a global business with operations in more than 85 countries. We offer employees with long term career opportunities where we can make a difference in a meaningful way. G4S is an equal opportunity employer.

National Operations Center (NOC) Supervisors

Job closes 29 Dec 2023

 

Apply now to [email protected]

 

 

JOB INTRODUCTION

This job offers opportunities to work with prestigious clients and customers, job security and competitive salary and benefits and career development to a more senior level in the organisation.

The expectations of this role are demanding. The incumbent needs to be prompt and immediately escalate to management any security code red situations; any situations that may cause a delay in transport and logistics for a service to a client; communication links outages; monitoring system faults; and any other matter that a client may require a response on; or a G4S team on the field may need assistance on.

JOB PURPOSE

The National Operations Center (NOC) Supervisor leads and manages a team of operators, coordinating a range of activities including the logistics of transport bookings by clients, monitor systems, monitor safety and security communications and promptly escalating security alerts through the established protocols and management as needed. The Coordinator is responsible for ensuring that customer service is delivered and the systems and communication links and networks are fully operational at all times 24 hours a day 7 days a week.

This is a full time role in which you will work a 12 hourly rostered shift. The role is office based with the focus of delivering excellent customer service.

RESPONSIBILITIES AND DUTIES

  • Lead and manage a Team of operators
  • Providing a prompt, efficient and polite response to all callers
  • Promptly escalate systems, links and communications outages and issues
  • Promptly escalate security incidents occurrences and alerts
  • Coordinate logistics and transport bookings
  • Escalating operations issues to management as needed
  • Maintaining communication with driver and crew on tasking assignments
  • Keeping customers up to date with tasking status
  • Generating communication by SMS blasts on immediate security and safety occurrence
  • Monitoring Radio communication on Operational Situation Reports
  • Perform duties on a 12 hourly rotational shift
  • Compile and submit shift Reports
  • Complete a detailed Hand over take over (HOTO)

REQUIREMENTS

We are looking for people with

  • Proven prior work experience in a similar role
  • Ability to lead a team
  • Able to manage a team and the operations of a control center
  • Ability to communicate and coordinate with other teams
  • Checkable history and records of periods of education, past employment and unemployment
  • Excellent telephone manners and verbal communication skills
  • Good communication skills
  • Good customer service skills
  • Able to plan and think strategically
  • Able to coordinate activities
  • Good organisation skills
  • Ability to work as part of a team
  • Excellent attention to detail
  • Proven competency in the communication equipment
  • Proven ability in the use of computer and standard applications

Other Requirements;

  • Be physically and mentally healthy
  • Mature, confident, stable and of sober habits
  • Proven to be reliable and of good conduct
  • Be able and willing to work extra hours as and when required

Only persons with the relevant experience need apply. Only shortlisted applicants will be contacted. Applicants who have applied to the previous advertisement need not apply again.

Job Detail
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