Manager Inflight Food & Beverage Development and Quality

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Fiji Airways
  • Post Date: May 25, 2023
  • Applications 1
  • Views 116
Job Overview

Manager Inflight Food & Beverage Development and Quality

Fiji Airways is looking to recruit a passionate and goal oriented individual to fill the role of Manager Inflight Food & Beverage Development and Quality. The successful appointee will collaborate with the Executive Chef & Inflight Logistics operations team to design and deliver culinary experiences across different cabin classes based on the F&B proposition designed by Customer Experience teams. You will also be accountable for all short to medium-term and seasonal culinary development projects, which also include training cabin crew teams.


          Key responsibilities of the role include, but not limited to:

  • Define and deliver the in-flight food and beverage experience and development programme, working with an extensive network of catering providers to ensure customer offerings meet overall brand image of Fiji Airways.
  • Develop Sector Check List Grid (SCL) and specifications for all aircraft and lead their implementation.
  • Ensure all menu planning structures/grid are within the food and beverage strategy guidelines and communicate any update of menu planning grids to all caterers and ensure timely execution of menu cycles.
  • Plan changes to the product and service (Food and non-food) offering by leading cross-functional teams in planning, competitor research, benchmarking, designing and trialing new initiatives.
  • Manage successful outcomes from menu workshops and menu presentations through agreed specifications and commitments with Caterers, which include quality and financial targets.
  • Lead any new Food and Beverage development initiatives and tender projects using project management skills to deliver on time and adhere to cost and quality requirements.
  • Manages and represents FJ in negotiations for all catering supply agreements and other contractual agreements to ensure they are in accordance with Company’s policies and budget provisions.
  • Oversees training on FJ specifications and procedures including: menu production, equipment/inventory management, meal ordering, aircraft servicing and aircraft ramp safety.
  • Provide direction, focus, establish priorities and communicate expectations to Caterers.
  • Ensure that crew are trained and customers receive the agreed product and service to the defined standards
  • Develop and deliver guidelines, training or workshop for Cabin Crew to enrich their culinary knowledge.
  • Oversees all catering providers’ performance and compliance to contractually mandated metrics within assigned hub and region.
  • Champions HACCP Food Safety guideline of the company and leads quality control checks for all caterers.
  • Work within set budgets, forecasts, menu variance analysis and meal costings to ensure accurate and timely data is available and utilized in making the best decisions for the business.
  • Develops and implements alternative catering options as needed during off schedule operations and kitchen disruptions.


  • Degree holder in Food & Beverage, Hotel Catering or related discipline.
  • Culinary related experience preferably in airline catering will be an advantage.
  • A minimum of 10 years’ relevant work experience in Airline, Hotel Restaurants or Catering Industries.
  • Sound working knowledge in quality assurance techniques (such as HACCP), food hygiene and auditing skills.
  • Good knowledge of food handling, preparation & cooking procedures.
  • Advanced computer e.g. Excel, PowerPoint, MS Word.
  • A proven ability to network and continually enhance relationships with key internal teams, caterers and suppliers is vitally important.
  • Creative and lateral thinker with visionary foresight, who is self-motivated and proactive
  • Attained practical experience / proficiency in Catering or has Food & Beverage Management background (Hospitality industry).
  • Highly developed budget-planning skills.
  • Ability to work under pressure.
  • Must be innovative, have initiative, and drive for continuous improvement and innovation.
  • Must have a valid passport when required to travel from time to time.
  • Professional certification in wine is a definite advantage.

Applications are open to all Fijians. Former employees of Fiji Airways or Fiji Link are welcome to apply and their past experiences would be taken into consideration.

Applications close on Wednesday, 7 June 2023

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