ICT Support Officer

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International Education Agency PNG
  • Post Date: November 22, 2022
  • Applications 0
  • Views 78
Job Overview

Position Title:

ICT Support Officer

Department:

Information Communication Technology

Date Posted

18/11/2022

Closing Date:

28/11/2022

Hiring Manager:

Mr. Bari Koitaga

Applications To:

[email protected]

Job Specification

Responsibilities

Provide first point of ICT Support contact for all staff.
Installing and configuring computer hardware operating systems and applications.
Assisting staff or clients through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues.
Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required.
Log all incidents and service requests in designated Helpdesk system.
Manage Helpdesk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
Ensure system and data security is maintained at a high standard, ensuring the integrity of the organization network is not compromised.
Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.
Monitor performance of IEA systems, ensuring issues are appropriately escalated and resolved.
Provide technical assistance to project teams and undertake technical project roles when required; supporting the roll-out of new applications and solutions.
Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team.

Person Specification

Knowledge/Experience

Display confidence when dealing with people, with well-developed written and verbal communication skills.
Communicate well with staff and suppliers, exhibiting excellent listening skills.
Ability to investigate issues and requirements and identify and prioritize appropriate solutions.
Ability to adapt and adjust to changing processes, constantly seeking process improvement.
Ability to maintain detailed and accurate records.
Demonstrated interest in technology advanced within the firm.

Skills/Qualifications

Diploma in Computer Science/IT from a recognized institute.
Minimum of 1 years’ experience
Knowledge of computer networking, LAN, WLAN installation, configuration, troubleshooting.
Good interpersonal skills, should be able to interact with all staff across all level
Creative, open to new ideas and ability to multi-task effectively

Attitude

Demonstrate high standards of professional behavior when dealing with suppliers,staff and clients.
Ability to build professional relationships with key stakeholders and staff.
Open minded to offer assistance to other employees in use of various technologies.
Ability to work in flexible hours when required.

This vacancy was posted first on pngworkforce.com

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