Housekeeping Supervisor

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Grand Pacific Hotel
  • Post Date: November 20, 2022
  • Applications 0
  • Views 77
Job Overview

Your day to day

Lead and supervise Public Area Attendants and Florists at the hotel to ensure all public and events venue areas meet established cleanliness and quality standards.

  • Oversee and prepare room allocations for room attendants.
  • Check the master keys for sign-out and sign-in.
  • Checks the maid’s trolley and cleaning equipment, which should be presentable throughout the day, cleaned, and restocked after every shift.
  • Supervise the linen room to be always kept clean.
  • Check to see that all guest rooms, guest corridors, linen rooms, and cupboards are maintained according to standards and procedures.
  • Checks that maids have replenished guest supplies in all rooms as per standard for arrivals and occupied rooms.
  • Ensures guest requests are promptly and courteously met.
  • Checks that all room maintenance defects are logged by maids and are closed off by maintenance.
  • Escort maintenance when fixing a defect in any of the rooms.
  • Checks and see that all assigned guest rooms are attended to.
  • Checks and see that all lost and found items are turned in according to the hotel procedure.
  • Checks with Front Desk on any assigned rooms that do not require service that display Do Not Disturb (D.N.D) signs
  • Checks and see that all maid’s equipment is in a proper state of cleanliness and repair
  • Reports any malfunctioning room equipment for repair.
  • Supervise maids who perform spring cleaning as required.
  • Reports any suspicious activities done by guests or maids.
  • Report any health or safety hazard
  • Fills in for other non-supervisory personnel as required.
  • Can answer a guest’s questions about the hotel service and facilities
  • Prepared to implement assigned tasks during emergencies such as fires, power outages, and Disasters.
  • Solved guest complaints or otherwise reports to the manager immediately.
  • Check and see that maids adhere to personal grooming and hygiene standards
  • Attends meetings and training sessions as required
  • Carry out valet services when required including delivery of linen or processing laundry orders
  • Evening Turn Down service
  • must be able to work afternoon and midnight shifts if necessary
  • conducts weekly inventory for guest amenities and cleaning supplies and summit to HOD

Supervise the day-to-day cleaning of hotel PUBLIC AREAS;
− Perform routine inspections of all public areas, service areas, and storerooms.
− Schedule and supervise deep cleaning and any other projects.
− Supervise and coordinate pest control, flowers, plants and periodical deep cleaning operations     on all area of responsibility.
− Maintain complete knowledge of correct maintenance and use of equipment.
− Anticipate quest’s needs, respond promptly and acknowledge all guests, however busy and           according to time of day.
− Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
− Assign duties and coordinate breaks for assigned staff.
− Ensure that assigned staff have reported to work, and also document any late or absent                  employee

Guest experience

  • Supervise the implementation of housekeeping standards and procedures related to bedroom, bathroom, valet, cleaning services and linen maintenance
  • Ensure guest valet is processed and delivered in a timely manner
  • Manage all special requests made by guests
  • Ensure consistency within the department and manage lost property in the hotel Financial
  • Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability
  • Aware of financial targets
  • Recycle whenever possible and enforce cost saving measures to team member’s
  • Attend meetings and conduct training sessions as required
  • Liaise with departments for guest and hotel requirements
  • Solve employee grievances
  • Work with superior with all team member related matters to ensure productivity Responsible business
  • Ensure all procedures are conducted safely and in accordance to OHS guidelines
  • Maintain a current and thorough knowledge of all housekeeping systems
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
  • Log security incidents and accidents in accordance with hotel requirements

What we need from you

We are looking for enthusiastic and professional team players who know how to deliver great service and exceed guest expectations & provide a high level of service excellence to Grand Pacific Hotel’s valued guests. The ideal candidate will have:

  • High School Diploma / secondary education or equivalent
  • At least 2 years of housekeeping/laundry experience preferred.
  • Good practical, operational and adequate administrative skills.
  • A team player, proactive, responsible, hardworking, and able to work under pressure.
  • Flexibility – nights, weekends and holiday shifts are all part of the role

What we offer

In return, not only will you be rewarded with a competitive salary, you will also be rewarded with a range of benefits that supports you throughout your IHG career journey.

  • Competitive salary
  • Paid birthday leave
  • Paid community service leave
  • Some of the best colleague discounts across our IHG Hotels & Resorts for accommodation, food and beverage
  • An immense colleague discounts at the hotel
  • Most importantly, we’ll help you grow, and develop you as an individual.

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

The Grand Pacific Hotel is on an historic journey as we transit into our Luxury & Lifestyle collection of becoming “InterContinental Grand Pacific Hotel Suva”

We are proud to be IHG and we know you will be too.

How to Apply

You can send your updated resume and cover letter to [email protected]

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