Field Engineer

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Digicel Fiji
  • Post Date: August 29, 2022
  • Applications 0
  • Views 45
Job Overview

We are seeking to recruit a highly motivated individual for the role of Service Delivery Engineer. The role reports to Service Delivery Manager – Fiji and One is based in Khalsa and one based in Nadi.

As the Service Delivery Engineer Responsible for the installation, configuration, maintenance and troubleshooting of ICT/Unwired and Sky equipment.

Core responsibilities:

ICT

  • Configuration and installation of ICT equipments (RF links, Fiber and satellite equipment)
  • Grounding of all the hardware installed on tower and client end
  • Prepare installation reports after completion of ICT project and report to be submitted within required timeline
  • Troubleshooting of link faults, hardware (links, router, switches, camera, satellite, HPBX equipment) on both tower and client end
  • Provide daily updates to your TL and operation coordinator.
  • Carry out white glove audit in line with business objective to improve customer expectation and service delivery.
  • Ability to climb heights and towers to carry out installation, maintenance and inspection of the ICT equipment.

Unwired

  • Installation of Unwired Modems on customer premises
  • Troubleshooting of faults such as speed, signal issue or hardware for customers
  • Ensure KPI are met with regards to SC timelines for each fault
  • Email configuration for Unwired customers
  • Installation of printer onto network where required which would be added revenue for business.
  • Installation of outdoor antenna for Unwired customers where there are obstacles or low signal received

Sky

  • Troubleshoot faults and replace faulty equipment’s for Sky customers
  • Installation of Sky equipment on customer premises
  • Survey for corporate customers and provide high level design for business to provide quotes
  • Interference testing for customers who are facing issues on signal
  • Use of CBS app for the installation, service calls and also uploading pictures for all the installation carried out
  • Ability to climb heights at customer’s residence.
  • Ensure cash collection reconciliation is done daily without any variance

Academic qualifications and/or experience required for this role:

  • Trade/ Diploma in telecommunications/electronics or equivalent
  • At least three (3) years’ experience in the maintenance of telecommunications network or ICT communication environment.
  • Has knowledge on ICT equipments, HPBX, satellite installation and maintenance of transmission equipments
  • Has a knowledge to do structured cabling
  • Knowledge of power system (AC and DC)
  • Knowledge of GSM principles, radio transmitter, receivers and antennae

 

Express your interest for the above roles via Digicel’s Careers Page @ https://www.digicelgroup.com/en.html, no later than 5pm Saturday, 3 September 2022. All applications must be attached with a cover letter, most recent resume, referee details and copies of required qualifications. Applicants must apply online via Digicel Website/Careers Page. Hard copy applications or applications sent via emails will not be accepted.

 

Digicel Fiji (PTE) Limited is an Equal Opportunity Employer

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