Experienced Accomodation Manager

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Broad Leaf Villas
  • Post Date: May 27, 2022
  • Applications 0
  • Views 158
Job Overview

Characteristics & Skills

  • Self-motivated
  • Reliable
  • Honest
  • High Integrity
  • Efficient
  • Organised
  • Strong attention to detail
  • Well presented
  • Excellent communications skills (Written & Verbal)
  • Confident
  • Ability to sell
  • People person
  • Computer savvy (PowerPoint, excel, word, reservation systems)


 The Manager position requires on island management and coordination of all operations related to Broad Leaf Villas for visitors.

These responsibilities include, but may not be limited to:

  • Reservations
  • Guest Services
  • Housekeeping
  • Property presentation and upkeep
  • Marketing and Communications
  • Other management activities

The Manager position brings together all these elements to effectively and efficiently manage the operations of the business.

Generally, these responsibilities include, but are not limited to:

Customer Service

  • Guest Services
  • Customer Feedback and Complaints

Customer Service responsibilities generally include, but are not limited to:

  • Oversee the presentation of the villas and property
  • Ensure villas are presented and prepared for guest arrival
  • Check in & out guests at Broad Leaf Villas in their villas
  • Purchase and organise local welcome packs
  • Guest relations
  • Being the main BLV contact for guests & reservations (BLV mobile phone 24 hours per day 7 days per week)
  • Liaise with local operators
  • Organise and host media and trade famils
  • Organise short-term tenant requirements (administration, inspections etc) as req
  • Manager customer feedback
  • Applying all aspects of the Customer Service Procedure.


Reservations responsibilities generally include, but are not limited to:

  • Manage [email protected] email account
  • Maximise conversion of all reservation enquiries – phone & email
  • Manage the channel manager booking system
  • Manage OTA (third party) websites
  • Develop and liaise with key stakeholders on monthly arrivals and departures
  • Applying all aspects of the Reservations Procedure.


Marketing responsibilities generally include, but are not limited to:

  • Manage [email protected] email account
  • Develop and distribute annual rates in collaboration with owners
  • Manage wholesale contracts and specials
  • Update Broad Leaf Villas website and OTA websites as required
  • Develop specials during quiet periods in collaboration with key partners
  • Manage sponsorship and PR opportunities
  • Social media marketing (with support of additional marketing resources)
  • Work in collaboration with social media contractor
  • Applying all aspects of the Marketing Procedure.


Housekeeping responsibilities generally include, but are not limited to:

  • Housekeeping as required
  • Managing additional house keeping staff
  • Control of stock, linen and guest supplies
  • Co-ordinate weekly cleaning schedules, and periodic deep cleans
  • Complete car detailing
  • Complete laundry (washing and pressing all linen)
  • Complete Villa and laundry cleaning (inside and outside)
  • Applying all aspects of the Housekeeping Procedure.

Property presentations and maintenance

Maintenance responsibilities generally include, but are not limited to:

  • Perform weekly maintenance checks, and coordinate periods maintenance checks
  • Complete check out maintenance form
  • Coordinate required maintenance activities with maintenance staff
  • Ensuring all aspects of the Maintenance Procedure are applied.


  • Manage and train staff and contractors
  • Manage application of policies and procedures
  • Monthly reporting to the owners
  • Manage [email protected]
  • Manage and signing off on timesheets
  • Support strategy development and implementation
  • Manage the operational performance of the business
  • Ensuring documents, reporting, and internal communications are managed in Office365 and the Broad Leaf Sharepont site

Other general expectations of the role

  • Be responsible for the overall presentation and performance of the property
  • Be the Broad Leaf contact for all on-island and off-island enquiries
  • Manage suppliers, contractors and casual staff
  • Proactively promote the Villas on and off-island
  • Broad Leaf Villas uniform at all times on the property, with professional presentation
  • Friendly and helpful to guests, engaging with their experience at Broad Leaf Vilas and on Norfolk Island and offering suggestions for their stay
  • Carry the Broad Leaf Villas phone at all times
  • Check Broad Leaf emails daily and respond to emails within 24 hours
  • Responding to adhoc guest requests as soon as they arise i.e. to be the person responsible to attend to guests if needed, even if outside normal working hours
  • Ensure check-in and check-out paperwork is correctly completed and returned to Norfolk Business Solutions
  • Encourage guests to complete feedback forms and suggest writing a review on Trip Advisor
  • Ensure guest rooms are well presented to receive guests and rectify if necessary
  • Ensuring Broad Leaf Villas operates in a COVID Safe manner,

Interested applicants can send in their letter of Expression of Interest, Resume and References to [email protected]

Overseas candidates who wish to apply for the position can do so





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