E-Commerce Support Officer

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Vodafone Fiji
  • Post Date: April 13, 2022
  • Applications 0
  • Views 60
Job Overview

Vodafone operates with speed, simplicity and trust to enrich people’s lives by connecting them to each other and the world. We are passionate about results and to be the best. We operate in a fast paced and ever changing environment to provide challenging and rewarding careers. At Vodafone we bring out the best in people, live our values and are passionate about what we do.

 Job Description

We are seeking a dynamic, passionate and highly motivated, self-starter to join our  E-Commerce Team. Reporting to the Head of E-Commerce, the Support Officer will be responsible for the day to day operational management of the department.

 Desired Skills and Experience

Key Duties and Responsibilities  

  •   Provide administrative support for all aspects of M-PAiSA, E-Ticketing, E-Commerce Product and Services
  •   Assist in the recruitment and ongoing training and support to MPAiSA Agents and E-Commerce Merchants
  •   Provide administrative support to the Frontline Team for E-Commerce related matters
  •   Provide regular update and reports on MPAiSA, E-Ticketing and E-Commerce performance and issues to the management team
  •   Document and update DOP’s and SOP’s for M-PAiSA, E-Commerce and E-Ticketing products
  •   Assist in customer complaints handling and resolution
  •   Ensure timely reconciliation and payments to M-PAiSA agent
  •   Contribute in the achievement Department and Company KPI’s


  •   Degree in Banking and Finance, Information Technology, Business Studies, Marketing or equivalent
  •   Knowledge of RBF’s Financial Transactions Reporting Act and guidelines would be advantageous
  •   Some knowledge and understanding of E-Commerce and mobile payment is advantageous
  •   Have some project management and cross-functional team experience.
  •   Have very good command of English, both written and verbal
  •   Be able to demonstrate an ability to be innovative and analytical for continuous improvement
  •   Be Business and Technology savvy.
  •   Be a self-starter, team player and be able to work with minimum supervision.

More information about the job opportunity can be found on https://www.vodafone.com.fj/about/about-us/careers-page/recruit130

Closing Date: 18/04/2022

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