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Post Date: April 13, 2022
Vodafone operates with speed, simplicity and trust to enrich people’s lives by connecting them to each other and the world. We are passionate about results and to be the best. We operate in a fast paced and ever changing environment to provide challenging and rewarding careers. At Vodafone we bring out the best in people, live our values and are passionate about what we do.
We are seeking a dynamic, passionate and highly motivated, self-starter to join our E-Commerce Team. Reporting to the Head of E-Commerce, the Support Officer will be responsible for the day to day operational management of the department.
Desired Skills and Experience
Key Duties and Responsibilities
Provide administrative support for all aspects of M-PAiSA, E-Ticketing, E-Commerce Product and Services
Assist in the recruitment and ongoing training and support to MPAiSA Agents and E-Commerce Merchants
Provide administrative support to the Frontline Team for E-Commerce related matters
Provide regular update and reports on MPAiSA, E-Ticketing and E-Commerce performance and issues to the management team
Document and update DOP’s and SOP’s for M-PAiSA, E-Commerce and E-Ticketing products
Assist in customer complaints handling and resolution
Ensure timely reconciliation and payments to M-PAiSA agent
Contribute in the achievement Department and Company KPI’s
Degree in Banking and Finance, Information Technology, Business Studies, Marketing or equivalent
Knowledge of RBF’s Financial Transactions Reporting Act and guidelines would be advantageous
Some knowledge and understanding of E-Commerce and mobile payment is advantageous
Have some project management and cross-functional team experience.
Have very good command of English, both written and verbal
Be able to demonstrate an ability to be innovative and analytical for continuous improvement
Be Business and Technology savvy.
Be a self-starter, team player and be able to work with minimum supervision.
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