DEALER SUPPORT CLERK

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PNG Motors
  • Post Date: December 12, 2023
  • Applications 0
  • Views 41
Job Overview

Parts Dealer Support Clerk is responsible for providing support to our branches regarding spare parts inquiries, spare parts ordering, and processing. Your primary objective will be to ensure efficient, accurate and timely processing of spare parts orders and to maintain strong communication channels between our branches and the national distribution centre.

Reports to: Dealer Support Officer / Dealer Support Manager

DUTIES AND RESPONSIBILITIES

1. Spare Parts Inquiry Support:
  • Assist branches in handling spare parts inquiries, providing accurate information, and addressing any concerns or issues.
  • Collaborate with relevant departments and stakeholders to gather the necessary information to respond to inquiries promptly.
  • Maintain a comprehensive knowledge of our product lines, spare parts catalogs, and relevant pricing structures to provide accurate and up-to-date information to branches.
2. Spare Parts Ordering:
  • Coordinate and process spare parts orders from branches, ensuring timely submission and accurate completion.
  • Review and verify order details, including part numbers, quantities, pricing, and delivery addresses, to ensure accuracy and adherence to company policies and procedures.
  • Liaise with the national distribution center to ensure the availability of spare parts, monitor order status, and track deliveries.
  • Address any issues or discrepancies related to orders, such as backorders, pricing discrepancies, or shipment delays, and communicate updates to branches.
3. Spare Parts Processing:
  • Prepare and process spare parts orders for picking and packing at the national distribution center.
  • Ensure accurate labeling, documentation, and packaging of spare parts to facilitate efficient order fulfillment and minimize errors.
  • Collaborate with the distribution center personnel to prioritize and expedite urgent orders, ensuring prompt shipment to branches.
  • Monitor and maintain records of order processing, including tracking numbers, delivery dates, and any associated documentation.
4. Communication and Collaboration:
  • Maintain effective communication channels with branches, promptly addressing inquiries, providing order updates, and resolving any issues or concerns.
  • Collaborate with internal teams, such as sales, inventory management, and customer service, to gather information and facilitate problem resolution.
  • Proactively identify opportunities for process improvement and communicate suggestions to enhance efficiency, accuracy, and customer satisfaction.
5. Any other instructions given by the Dealer Support Officer/Manager.

EDUCATION & EXPERIENCE

▪ Minimum year 12 qualifications
▪ Have a diploma in accounting or business preferred but not required
▪ Experience in the use of MS Office and or ERP System, ERA System
▪ 1 year in an automotive parts environment preferred but not required

KEY COMPETENCIES

▪ Planning and organizing
▪ Willingness to learn
▪ Attention to detail
▪ Problem-solving
▪ Teamwork
▪ Customer service orientation
▪ Communication skills

HOURS OF WORK

Monday-Friday​ 8:00 a.m.to17:00 p.m.
Saturday​​ 8:00 a.m.to12:00 p.m.
NOTE: Only successful applicants will be notified for interview. Any application that does not conform to the minimum requirements will NOT be considered.

To Apply

To apply for this job simply click on the blue “Apply” button below. If you prefer to use email instead, please send your CV and other relevant documentation to [email protected]. Please include the Job ID “#18504” in the email’s subject to ensure your application is processed.

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