Application deadline date has been passed for this Job.
This job has been Expired
Centrecom Fiji
Job Overview
This role will report to the Customer Service and Placements Manager/Head of Sales and will be based in Suva.
Key Responsibilities:
- Manage and lead team members and their areas of responsibility to achieve agreed business outcomes
- Drive the performance of the team with a focus on business outcomes; provide coaching, timely feedback, manage performance issues in an effective manner
- Build an environment of high trust and collaboration across the team and with stakeholders
- Build a culture of high performance across the team.
Oversee Fiji based student services staff
- Manage the student services team, including monitoring SLA’s and KPI’s, staff training and ensuring team is set up for success
- Ensure customer feedback is responded to within key business SLAs and escalated to other business leaders as necessary
- Oversee Fiji based Gradability Team members from all teams to ensure efficient query resolution including IT issues, monitoring absenteeism and punctuality
Oversee Fiji based student services staff
- Ensure a smooth admissions process
- Ensure reporting of admissions and issues is up-to-date, compliant and communicated effectively throughout the organization
- Efficient and compliant management of all processes from enrolment, admissions through to graduation
Driving customer satisfaction
- Ensure customer feedback is responded to within key business SLAs and escalated to other business leaders as necessary
- Work with various business stakeholders to drive key customer and business outcomes, particularly the Customer Service and Placements Manager and Student Services TL.
General responsibilities
- Participate in performance reviews and planning
- Other duties consistent with the position as required
Knowledge Skills & Attributes:
- Experience managing teams
- Successful record in enhancing operational procedures and efficiencies
- Previous experience motivating, coaching and training managing teams to achieve maximum results
- Sense of urgency with a high level of adaptability to achieve work deadlines in an environment of competing priorities
- Outcome driven and focused
- Proven stakeholder management experience
- Experience managing change as part of a wider team