Customer Care Officer

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R C Manubhai
  • Post Date: May 10, 2022
  • Applications 0
  • Views 33
Job Overview

We are looking for an experienced & result oriented personnel for the position of Customer Care Officer to be based at Nausori Branch. If you are confident, enthusiastic and would like to work in a Modern Retail Outlet, we would like to hear from you.

Duties:

  • Greeting floor customers and directing them to the right sales representative
  • Attend to customers to serve their needs and requirements
  • Attend to customer complaints and provide solutions in shortest time possible
  • Adress the customer complaints with relevant parties and come up with action plans to ensure similar nature of complaints do not arise
  • Give staff feedback on their customer service levels
  • Prepare weekly/monthly/quarterly customer care reports
  • Monitor, advise and assist for improvement required in merchandising/displays to HOD’s and Branch Manager
  • Provide support to the Branch members in complying with the company standard operating procedures throughout the store

To be successful in this role, you will need:

  • Excellent telephone manners and the ability to effectively communicate for action items in resolving customer complaints and inquiries.
  • Excellent time management skills with well developed skills in multi-tasking and managing multiple deadlines and competing priorities
  • A high attention to detail with ability to be accurate in the entry of data and related information
  • Well-developed and attentive communication with a natural ability to be empathetic towards people to achieve required and/or desired outcomes
  • impeccable verbal, written and personal presentation
  • Ability to build rapport with internal and external  stakeholders to support the delivery of customer service
  • Excellent problem-solving skills with the ability to work autonomously and within a team
  • Minimum of 3 years in a similar role

So if you like a challenge, like people and like working in a modern, forward-looking family owned business full of committed people, this is the job for you! Interested candidates can forward their detailed CV and cover letter to address mentioned below by 13th May 2022

Email your applications to recruit@rcmanubhai.com.fj

Applications close 13th May, 2022

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