Customer Care Consultant – Lautoka

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Centrecom Fiji
  • Post Date: September 19, 2023
  • Applications 2
  • Views 62
Job Overview

Key Responsibilities

  • Providing an exceptional level of customer service to customers via calls.
  • Proactively think along with the customer to resolve their questions quickly
  • Compliance with the Service Level Agreement and focused on customer loyalty
  • Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs.
  • Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations.
  • Creating & maintaining reservations via phone with high accuracy.
  • Customizing travel experiences for individual guests, with the ability to find solutions when there are changes in circumstances or requirements.
  • Strengthening existing guests’ relationships while building new connections with potential guests.
  • Interacting & supporting team members around the globe.

Essential Skills & Experiences

  • Commitment towards delivering exceptional service through sales.
  • Attention to detail and accuracy, combined with strong communication skills.
  • Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances.
  • Ability to work independently and as part of a team and collaborating effectively in a virtual team environment.
  • Ability to work in shifts and weekends.
  • Ability to work under pressure.
  • At least 2 – 3 years of experience in a customer service environment is desirable.
  • Considerable working knowledge of Microsoft Word and Excel.
  • Exposure or similar experience will be highly regarded.
Job Detail
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