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Post Fiji
Job Overview
Summary of Key Responsibilities/Accountabilities:
- Answer calls and respond to emails
- Handle customer enquiries both over the phone, emails and webchat
- Research relevant information using available resources for telemarketing purpose
- Mange and resolve customer complaints in a timely manner
- Provide customers with products and services information
- Enter new customer information into system for EMS
- Update existing customer information
- Identify and escalate priority issues to Team Leader
- Route calls to appropriate persons
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures ( SOPs)
- Complete all call logs and generate call reports for discussion
Qualifications & Experience:
- At least a Fiji Seventh Form Examination pass
- A Certificate or Diploma in Accounting, management or Computer studies from a recognised institution will be an added advantage
- Sound knowledge of MS Office applications
- An effective communicator and be able to work under minimum supervision
- Previous call centre experience will be an added advantage
Apply online on https://recruitmentpostfiji.com/