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Post Fiji
  • Post Date: September 12, 2023
  • Applications 4
  • Views 89
Job Overview

Summary of Key Responsibilities/Accountabilities:

  • Answer calls and respond to emails
  • Handle customer enquiries both over the phone, emails and webchat
  • Research relevant information using available resources for telemarketing purpose
  • Mange and resolve customer complaints in a timely manner
  • Provide customers with products and services information
  • Enter new customer information into system for EMS
  • Update existing customer information
  • Identify and escalate priority issues to Team Leader
  • Route calls to appropriate persons
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures ( SOPs)
  • Complete all call logs and generate call reports for discussion

Qualifications & Experience:

  • At least a Fiji Seventh Form Examination pass
  • A Certificate or Diploma in Accounting, management or Computer studies from a recognised institution will be an added advantage
  • Sound knowledge of MS Office applications
  • An effective communicator and be able to work under minimum supervision
  • Previous call centre experience will be an added advantage

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