Customer Care Agent

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Digicel Fiji
  • Post Date: May 23, 2022
  • Applications 0
  • Views 123
Job Overview

We are seeking to recruit highly motivated individuals for the Customer Care Agent roles in our Customer Care Department:

As the Customer Care Agent you will be expected to:

  • Respond to all Inbound and Outbound calls in a professional, courteous and efficient manner following organizational processes and guidelines
  • Promptly deal with Customer queries, complaints and requests with minimal escalation; via Email and other Digital Channels (Live Chat, Facebook, Twitter, Instagram)
  • Help build cooperation with teams, and achieve Departmental objectives, ensuring seamless care for our Digicel Customers.
  • Evaluate and provide recommendations encouraging an increased benefit for both customers and the organization.
  • Promptly deal with Customer queries, complaints and requests with minimal escalation

To be considered for this role, you must have:-

  • Certificate or Diploma in Administration/Management or Front Office with minimum of 1 year experience in a customer services environment.
  • Must be Computer Literate
  • Good command of English (both written and oral)
  • Has a warm approachable manner
  • Excellent communication skills
  • At least 2 years’ experience in a Customer Service position.

Express your interest for the above roles via Digicel’s Careers Page @, no later than 5pm Saturday 28 May 2022. All applications must be attached with a cover letter, most recent resume, referee details and copies of required qualifications. Applicants must apply online via Digicel Website/Careers Page. Hard copy applications or applications sent via emails will not be accepted. Should you have any queries, please direct this to Moushmi Bala via


Digicel Fiji (PTE) Limited is an Equal Opportunity Employer

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