Customer Care Agent

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Digicel Fiji
  • Post Date: May 16, 2022
  • Applications 2
  • Views 191
Job Overview

We are seeking to recruit highly motivated individuals for the Customer Care Agent roles in our Customer Care Department:


As the Customer Care Agent you will be expected to:

  • Respond to all Inbound and Outbound calls in a professional, courteous and efficient manner following organizational processes and guidelines
  • Promptly deal with Customer queries, complaints and requests with minimal escalation; via Email and other Digital Channels (Live Chat, Facebook, Twitter, Instagram)
  • Help build cooperation with teams, and achieve Departmental objectives, ensuring seamless care for our Digicel Customers.
  • Evaluate and provide recommendations encouraging an increased benefit for both customers and the organization.
  • Promptly deal with Customer queries, complaints and requests with minimal escalation


To be considered for this role, you must have:-

  • Certificate or Diploma in Administration/Management or Front Office with minimum of 1 year experience in a customer services environment.
  • Must be Computer Literate
  • Good command of English (both written and oral)
  • Has a warm approachable manner
  • Excellent communication skills
  • At least 2 years’ experience in a Customer Service position.


Express your interest for the above roles via Careers Page in Success Factor, no later than 5pm Saturday 21 May 2022. All applications must be attached with a cover letter, most recent resume, referee details and copies of required qualifications.

To find out more information about the vacancy and mode of application, visit:


Digicel Fiji (PTE) Limited is an Equal Opportunity Employer

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