Compliance & Training Coordinator – FOH (Front of House)

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Fiji Airways
  • Post Date: May 4, 2023
  • Applications 1
  • Views 136
Job Overview

Compliance & Training Coordinator – FOH (Front of House)

Reporting to the Manager Ground Operations Standards, Compliance & Training, the Compliance & Training Coordinator – FOH is responsible for the process of standardization and capacity building. Works closely with Airport Management & Turn Coordinators on providing inputs for continually improving airport standards and customer experience.


  • Develop work process improvements by integrating industry standards such as ICAO, IATA, IOSA, SMS framework and ISO 9001, 31000 and 19011.
  • Construct time studies to measure operating processes as determined by MGOSCT in areas of precision timing for FOH (Above wing) operations such as Baggage Timings, customer processing timings.
  • Use qualitative and quantitative observations/data to develop information, evaluate key performance indicators to assist drive solutions to root causes, and model requirements to be used to feed Safety, Security & Training decisions. The main purpose is to plan, implement, control and improve the services that are offered.
  • Assist MGOSC&T and MGAE in development and execution of FOH training programs.
  • Produce monthly statistical reports and plan reviews on the effectiveness and adequacy of FOH operations.
  • Track and maintains all records pertaining to IOSA & AOC audits.
  • Work closely with all levels of airport personnel to explain models, provide support, evaluate changes, and achieve buy in to processes and practices.
  • Collaborate across work groups to ensure all changes are sustainable.
  • Perform gap analysis using IATA standards (ISM, IGOM) and provide the results for integration into FJ Ground Operations Manual.
  • Review and provide feedback of FOH operations management action plans on behalf of SAG meetings and provide feedback. Coordinate and monitor station results / findings in AQD for the various stations.
  • Track renewals of ground handling contracts, staff recurrency trainings and administration of Global Airport training databases.
  • Carry out other related functions as directed by MGOSCT/SMGAE.


  • Tertiary level preferably majoring in field of information system
  • Excellent quantitative and analytical skills with an aptitude for problem solving
  • Knowledge of Microsoft Office software, including Excel, Word and PowerPoint
  • Possess proficiency in the English language (reading / writing / speaking & listening).
  • Ability to work effectively, meet deadlines, and shift priorities appropriately with great attention to detail.
  • Ability to work independently with minimal supervision
  • Team player with and attitude of demanding service excellence.
  • Preferably 1 year of Aviation experience or in Hospitality industry
  • Training and/or Teaching
  • Experience in supervisory role with a demonstrated ability to lead and direct a Team to achieve organizational objectives.

Applications close on Tuesday, 16 May 2023

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