Compliance & Training Coordinator – FOH (Front of House)

Compliance & Training Coordinator – FOH (Front of House)

Reporting to the Manager Ground Operations Standards, Compliance & Training, the Compliance & Training Coordinator – FOH is responsible for the process of standardization and capacity building. Works closely with Airport Management & Turn Coordinators on providing inputs for continually improving airport standards and customer experience.

KEY RESPONSIBILITIES

• Develop work process improvements by integrating industry standards such as ICAO, IATA, IOSA, SMS framework and ISO 9001, 31000 and 19011.
• Construct time studies to measure operating processes as determined by MGOSCT in areas of precision timing for FOH (Above wing) operations such as Baggage Timings, customer processing timings.
• Use qualitative and quantitative observations/data to develop information, evaluate key performance indicators to assist drive solutions to root causes, and model requirements to be used to feed Safety, Security & Training decisions. The main purpose is to plan, implement, control and improve the services that are offered.
• Assist MGOSC&T and MGAE in development and execution of FOH training programs.
• Produce monthly statistical reports and plan reviews on the effectiveness and adequacy of FOH operations.
• Track and maintains all records pertaining to IOSA & AOC audits.
• Work closely with all levels of airport personnel to explain models, provide support, evaluate changes, and achieve buy in to processes and practices.
• Collaborate across work groups to ensure all changes are sustainable.
• Perform gap analysis using IATA standards (ISM, IGOM) and provide the results for integration into FJ Ground Operations Manual.
• Review and provide feedback of FOH operations management action plans on behalf of SAG meetings and provide feedback. Coordinate and monitor station results / findings in AQD for the various stations.
• Track renewals of ground handling contracts, staff recurrency trainings and administration of Global Airport training databases.
• Carry out other related functions as directed by MGOSCT/SMGAE.

QUALIFICATIONS, SKILLS & EXPERIENCE

• Tertiary level preferably majoring in field of information system
• Excellent quantitative and analytical skills with an aptitude for problem solving
• Knowledge of Microsoft Office software, including Excel, Word and PowerPoint
• Possess proficiency in the English language (reading / writing / speaking & listening).
• Ability to work effectively, meet deadlines, and shift priorities appropriately with great attention to detail.
• Ability to work independently with minimal supervision
• Team player with and attitude of demanding service excellence.
• Preferably 1 year of Aviation experience or in Hospitality industry
• Training and/or Teaching
• Experience in supervisory role with a demonstrated ability to lead and direct a Team to achieve organizational objectives.

Applications close on Tuesday, 16 May 2023