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Kokomo Private Island Fiji
Job Overview
Kokomo Resort Pte Limited is seeking an experienced Butler to be based at Kokomo Private Island, Kadavu.
Duties and Responsibilities
- Take care of all VIP suite room guests and coordinate with all concerned departments to fulfill guest needs and requests
- Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability
- Perform room inspections with the highest attention to detail
- Create a personal experience by proactively seeking guest needs
- Keeps concerned departments informed about the guest allergies and food preferences
- Takes care of the guest’s requests and liaise with respective departments: laundry, wake up call, spa bookings, concierge and any special requests etc
- Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process check-out etc. on the hotel software
- Informs housekeeping department the time desired for the daily cleaning and turn-down service
- Serves the guests in a calm, discrete and courteous manner, respecting timing standards
- Maintain cleanliness of work areas, china, glass, etc., throughout the day
- Performs all his/her duties with the sense of priority and dedication.
- Hosts and welcome all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner
- Carries out checkout in efficient manner, offering luggage assistance and transportation
- Assist with residence and family security measures
- Assists with planning and organizing parties and events in the residence
- Knowledgeable about wines and spirits and oversees the wine cellar and liqueur inventory
- Understands and strictly adheres to the Rules & Regulations of the Company and the Hotel’s policy on Fire, Hygiene, Health and Safety.
Qualifications & Attributes
- Diploma or equivalent in Hospitality Management with minimum 3 years’ experience at a similar level of a 6-star luxury resort
- Problem solving and “get it done” attitude. Very “hands-on” and ready to pitch in
- Must have extraordinary levels of customer service and provide creative solutions to our guests
- Positive attitude and good communication skills, with excellent grooming standards
- Proactive mindset, ability to read a person and anticipate guest needs
- High-level emotional intelligence
- High attention to detail
- Cultural awareness
- Excellent time management skills
- Ability to maintain high-level confidentiality and act professional at all times
- Willingness to go the extra mile and creativity to exceed expectations
- Certification or knowledge of Food Safety and Hygiene
- Must be flexible with working hours
- Valid Group 2 Driving License is a must
Skills and Experience below are added advantage
- Multi-lingual skills
- Musical instrument or singing skills
- First-Aid skills
- Up-selling skills
Please note we will only be considering applicants who meet the minimum requirements outlined above.
If you are suitably qualified for the above position and ready to join our team, please apply.
Send your detailed CV, a cover letter, recent PP size photo and a portfolio
Via email to
Only shortlisted applicants will be contacted for an interview
Applications will close on 24th June 2023