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South Sea Cruises
Job Overview
We are now recruiting an Assistant Reservations Manager, who will be responsible for helping the Reservations Manager keep day-to-day operations in a fast-paced office environment. Reservations Assistant Manager’s duties may include anything from employee management through customer satisfaction to office management.
We are looking for an experienced and self-motivated Assistant Reservations Manager to join our team! As Assistant Reservations Manager, you will be responsible for assisting in daily processes and activities of our middle management team.
Key Responsibilities
- Reporting to and assisting the Reservations Manager in organizing, planning, and implementing strategy.
- Coordinating day-to-day operations
- Ensuring that company guidelines are followed.
- Setting up and organizing schedules
- Devising and setting up objectives to boost company productivity.
- Ensuring that goals and objectives are met.
- Maintaining a safe and clean work environment
- Interviewing and recruiting new employees
- Providing training to employees
- Delegating tasks to employees
- Supervising, leading, and motivating employees
- Creating reports, analysing, interpreting, and presenting data
- Monitoring customer and client satisfaction, mmanaging customer complaints and resolving their issues.
- Supporting the Reservations Manager and General Manager Reservations as needed
Requirements, Qualifications and Skills
- Minimum of 5 years of experience as an Assistant Reservations Manager or similar role
- Experience in evaluating staff
- Experience in leadership roles
- Ability to plan and organize
- Understanding of customer service principles and practices
- Excellent multitasking skills
- Proficiency in using MS Office
- Strong problem-solving skills
- Great interpersonal skills
- Ability to work well in a team environment.
- Strong oral and written communication skills
- Good time-management skills
- Ability to work well under pressure.
- CustomLinc reservations system knowledge an advantage but not mandatory.
- You will be required to work on a 7-day rotating roster with weekend and at times evening shifts.
Applications will close at 4pm on Wednesday 3 May 2023 and only shortlisted applicants will be contacted.