Application Support Engineer

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Digicel Fiji
  • Post Date: April 29, 2022
  • Applications 0
  • Views 56
Job Overview

The Application Support Engineer is mainly responsible for the timely and proper running of Products Platform units as well as to provide support to the in-country operations team with regards to all the deployed solutions in a specific market. As part of this role, the Engineer will also be involved in designing, testing, certifying and benchmarking all products and services.

Main Duties/ Responsibilities;

  • Planning and delivering software platforms used across multiple products and organizational units.
  • Investigate & Analyze & Troubleshoot reported issues – providing workarounds if possible
  • Coordinate with vendors to fix issues as required on Products and Billing Application
  • Perform final products testing and ensure that products meet the business requirements
  • Plan and prepare product rollout based on business requirements
  • Responsible for the detection, analysis, resolution, measurement, and prevention of all Revenue Leakage problems and Products Fraud problems.
  • Ensure timely delivery for new product development, setup and testing
  • Responsible for overall Products platform (Production, Test, Upgrades)
  • Provide support to all Digicel markets in line with the agreed Service Level Agreement (SLA).
  • Performs other duties as assigned by Managers or Team Leaders
  • Work in a scheduled roster
  • Perform any other ad-hoc tasks related to the department.

Academic Qualifications and or experience required;

  • University Qualification in Information Technology/ Computer Science/Project Management
  • Solid technical background with understanding and/or hands-on experience in Telecommunications and Web technologies
  • Knowledge in Oracle Sql, Unix/Linux, Shell Scripting, XML is desirable
  • Knowledge of quality and service assurance and Call Centre operations

Click on to apply.



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