Ancillary Service Officer

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Solomon Airways
  • Post Date: December 12, 2023
  • Applications 0
  • Views 83
Job Overview
DEPARTMENT: Commercial POSITION: Full time
POSITION TITLE: Ancillary Services Officer CLASSIFICATION GRADE:
SECTION: Marketing LOCATION: Head Office, Henderson Airport
RESPONSIBLE TO: Marketing Manage APPROVAL DATE:
SIGN:

PURPOSE

The Ancillary Services Officer oversees the sales marketing and customer proposition for the airline’s ancillary products including but not limited to Holidays, Excess Baggage, Insurance, Belama Club and supports development of other products. They also manage customer contact points outside of the airline’s main sales channels including email and social media, working closely with the broader marketing function to grow awareness and knowledge of airline products and services. The Ancillary Services Officer manages relationships with third party service providers relative to ancillary services and, assists customers by leveraging detailed product knowledge of ancillary services and local products, to support customer travel decisions.

RESPONSIBILITIES:

  • Responsible for development and management of ancillary products and services outside of the airline’s core airfare and cargo offering
  • Responsible for servicing of passengers via online touchpoints including email and social media, providing support and facilitating bookings as necessary to support the growth of ancillary channels and programs
  • Respond to customer queries and assist to provide solution to customer requests as needed; promoting and growing use of airline digital touchpoints
  • Responsible for liaison with third party suppliers including but not limited to tourism industry suppliers such as accommodation, transfer and activity or experience providers, catering providers, and other ancillary product providers, to grow revenue and ancillary product and service opportunities
  • Responsible for ensuring that terms & conditions of both the airline and ancillary programs are advised to customer
  • Responsible for overseeing ancillary service bookings and managing the receipt and processing of payments from ancillary programs as necessary
  • Responsible for overseeing Holidays Reservations and Belama Club

POSITION AND PERSON SPECIFICATIONS

Experience

  • At least 2 years’ experience in a Sales or Marketing role, including responsibility for e communication channels such as social media
  • Previous experience with Amadeus Reservations System is essential
  • An overall understanding on how an airline should operate efficiently
  • An overall understanding of the local tourism industry and operations

Qualifications

  • Diploma level in a relevant field
  • Excellent verbal and written communication
  • Excellent customer service skills
  • Computer literate
  • Personal Qualities
  • Self-starter and can manage projects autonomously
  • Able to build relationships with external suppliers and stakeholders
  • Be prepared to learn
  • Reliable and committed
  • Be able to work at weekends, after hours and or as required
  • Professional and personal presentation
  • Attention to detail
  • Team work

Interested persons can download the job description and job application form from the links provided.

Job DescriptionLink
Job ApplicationLink

Written applications, together with details of qualifications, Curriculum Vitae, job application form and the names of at least 3 referees must be emailed or addressed to:

The Human Resources Manager
Solomon Airlines Ltd
P O Box 23
HONIARA
Solomon Islands
OR
Email: [email protected]

Applications close at 4:30pm on Wednesday 20th December 2023.

Note: Please be advised that only shortlisted candidates will be contacted for interviews

Job Detail
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