Airport Services Assistant – Nadi

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Fiji Airways
  • Post Date: July 31, 2022
  • Applications 2
  • Views 377
Job Overview

Airport Services Assistant – Nadi

Are you a self-starter and passionate about creating great customer experiences? Then we would like to hear from you.

The Airport Services Assistant facilitates the timely check-in and on boarding of Fiji Link customers, embodying our Fiji Link Brand Personality. These facilitations are done in compliance with company and regulatory requirements to achieve on-time performance.


  • Delivers on time performance of scheduled flights from timely facilitation of passenger services from check-in to departure ensuring this is within company and regulatory safety and security guidelines.
  • Updates customers of changes to flight schedules according to Fiji Link Ground Operations Manual.
  • Provides detailed, accurate and timely information of any customer issues when requested.
  • Communicates flight schedule changes to relevant stakeholders as per documented procedures.
  • Attends to customers affected by flight disruptions to ensure customer satisfaction is maintained.
  • Contributes to the achievement of unit budget through collection of ancillary revenue.
  • Ensures cargo/ ground operations are conducted in accordance with applicable regulations and Fiji Link standards.


  • Successfully completed Form 7(Year 13) or Foundation studies.
  • Experience in hospitality or a customer service related role.
  • Possess excellent oral and written communication skills.
  • Able to work with minimum supervision.
  • Must be self-organized and have the ability to work under pressure.
  • A good relationship builder and solution focused.
  • Exposure and experience in airport operations is an added advantage.
  • Strong attention to detail skills and accuracy.

 Applications are open to all Fiji citizens. Former employees of Fiji Airways or Fiji Link are welcome to apply. All shortlisted applicants will be contacted for next steps of the recruitment process.

Applications close on Sunday, 7 August 2022

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Job Detail
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