Airport Bula Champions

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Fiji Airports
  • Post Date: November 27, 2023
  • Applications 0
  • Views 327
Job Overview

Purpose of the Role:
The Airport Bula Champion is a temporary position recruited on a casual basis to support and enhance Passenger Experience on behalf of the Nadi Airport Community during peak season.

Key Accountabilities:
1. To provide our Nadi Airport Stakeholders community the best support on behalf of the services we provide here at the Nadi International Airport.
2. Proactively respond to and approach passenger who need assistance with any travel /information related needs such as providing directional assistance related to facilities, retail, and service, providing information on services available in and around the Airport.
3. Informing customers of the many features and attractions to be found in Nadi and Fiji.
4. Managing queues at Customer Touch point.
5. Enhance the overall passenger experience at Nadi.
6. Build rapport and make meaningful connections with Passengers.
7. Provide support to the many partners who encompasses the Nadi Airport Community
8. Build trusting relationships within and among the Nadi Airport Community.

Key Challenges / Decisions / Success factors:
▪ Ability to communicate and deal with Passengers.
▪ Be Initiative and resourceful.
▪ Be charming by being approachable, having confidence and showing respect.
▪ Stay in the moment by understanding and anticipating passenger and staff needs.
▪ Make passengers Airport experience memorable by being knowledgeable, proactive, and showing your style to create moments that make people feel special.

Direct Reports: Manager Airport Landside Operations & Customer Services

Qualifications, Professional Knowledge, and Experience
▪ Individuals who have worked in the Aviation or Tourism Industry and have had 20 plus years of experience.

Professional Knowledge Required
▪ Good knowledge of customer service

Personal Attributes
▪ Able to work autonomously and within a team environment, excellent interpersonal skills, self motivated, and evidence of delivering work/projects within tight deadlines.
▪ Outstanding ability to work cross-functionally with a can do, flexible and mature attitude.

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