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Ela Motors PNG
  • Post Date: December 19, 2023
  • Applications 0
  • Views 36
Job Overview

We are currently seeking flexible and enthusiastic people to urgently fill the positions of Sales Advisor. This role is located within the Parts Department, Lihir Dealership and reports to the Parts Manager.


Job Summary


The Sales Advisor provides “first point of contact” customer sales advice, solutions and support to drive customer service engagement, sales target level performance and collaboration towards the achievement of solid employee relations and business objectives.


Main Duties / Responsibilities include:


  • Deliver Marketing department plans and strategy in accordance with the business objective.
  • Ensure customer engagement & operation of sales are aligned & pertinent to the company policies & procedures.
  • Handle incoming sales calls and conduct outgoing sales calls offering advice and information on all franchise products.
  • Conduct research, data and trend analysis towards increasing customer demand and interest to improve product sales levels.
  • Explain, demonstrate the operation of the unit product and provide recommendations to existing or prospective customers.
  • Liaise with internal departments for all customer sales, parts and service requirements to assure ongoing process compliance.
  • Work in conjunction with the Marketing department to plan, schedule and implement product promotions and advertising.
  • Liaise with PDI to ensure vehicle maintenance and quality inspection is conducted and aligned with Toyota quality standards.
  • Compile, submit monthly sales and additional reports required by the Line Manager.
  • Provide daily/weekly/monthly updates on all product unit sales target progress and recommend countermeasures accordingly.
  • Record customer interactions, transactions & complaints to ensure confidential documents are accurate, accessible & secure.
  • Establish & maintain a document control process for the tracking & update of all customer information & details.
  • Record customer interactions, transactions & complaints to ensure confidential documents are accurate, accessible & secure.
  • Ensure full compliance with Anzen, quality and industry regulatory requirements for all products, services and work activities.
  • Establish, maintain strong business relationships with all customers to enhance & increase product sales, customer experience.
  • Maintain professional knowledge by attending educational workshops to develop growth opportunities.
  • Complete other projects and duties as assigned by the Line Manager.


Qualification, Knowledge, Skills and Experience:


  • Diploma in Business Management or related discipline.
  • Minimum Grade 12 Certificate.
  • 2 years’ experience in role or significant experience in a similar role.
  • Strong Product knowledge.
  • Strong computer literacy & working knowledge of MS Suite.
  • Strong written & oral communication ability.
  • Strong report writing skills.
  • Effective time management skills.
  • Possess excellent Customer Service qualities.
  • Strong Influencing & Negotiating Skills.
  • Ability to organize, plan, coordinate & communicate effectively across all levels of the business.
  • Able to work under pressure.



If you are interested in this opportunity, submit an application consisting of a cover letter, C.V and other particulars to the address below.



P O Box 74, Port Moresby – NCD or email via the link Provided.


Applications close – Friday 22nd December 2023

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