- Pacific Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outstanding contact centre and back-office services to both local and international clients 24/7. Our "Centre for Excellence" has engaged state-of-the-art technology to achieve and sustain the highest quality of customer
service.
Centrecom has experienced rapid expansion, extending its operations from Suva to Navua, Nadi, and Lautoka, with the establishment of multiple centers to cater to the increasing demand for our services. Our success stems from our dynamic and agile work environment, where we excel at delivering outstanding customer service and support to our valued clients.
Responsibilities:
- Leading and motivating your team to achieve targets and KPI's.
- Lead, manage and supervise team by providing coaching, mentoring and training.
- Set a high standard for productivity, quality, and customer service, and define user guidelines.
- Assist with staff performance evaluations, needs assessments, cost/benefit analyses, and other operational strategy evaluations.
- Control the implementation of company systems for customer interaction.
- Assist with contact centre trends and data in summarizing, collecting, and analyzing regular performance reports.
- Assist the CSM with maintaining consistent professional development by attending company-provided workshops, tracking contact centre trends, and participating actively in team projects.
- Perform any other delegated duties by the CSM.
Essential Skills & Experience:
- Passion for fashion.
- Have a passion and thorough understanding of the latest fashions & trends.
- Experience in similar role would be an added advantage.
- Fashion/Online Shopping/ Customer Service Experience.
- Be Relentlessly Creative and approach challenges with an innovative mindset.
- Positive attitude with lots of initiative.
- Brilliant time management skills.
- Knowledge and experience in contact centre.
- Excellent written and oral communication skills in English are required.
- MS Office Proficient.
- Capacity to inspire and focus on staff development.
- Ability to manage people & delegate task.
- Have a strong sense of self-awareness, agility, resilience, and integrity.
- Experience in leading the team.
- Remuneration and Benefits:
- A secure career with a strong fast-growing company.
- Competitive salary package.
- Medical Insurance Access to discounted travel
- Ongoing career development and training.
To apply, please send an email to [email protected] with your curriculum vitae and a persuasive cover letter detailing your relevant experience and explaining why you are the ideal candidate for the position. Kindly mention the advertised position in the subject line of your email.
Applications close on: Monday 15th July, 2024
"Pacific Centrecom (Fiji) Limited is an equal opportunities employer and values diversity. All employment is decided on the basis of qualifications, merit and business need."
