ALL JOBS FROM AROUND THE PACIFIC

TSLS
Tertiary Scholarships
& Loans Service
Empowering Fiji's Future
10
Service with Excellence
2013-2023

WE ARE
HIRING
QUALIFICATIONS
A Bachelor's Degree in Business or Management or in any discipline with demonstrated 5-7 years of customer service lead in a service organization. Postgraduate will be preferred.
Location: Suva
Salary band: 4
Salary Bracket: $36,136.00-$54,204.00
For more information and Job Description, scan the QR Code.
Applications are to be addressed to:
The Human Resources Officer
Tertiary Scholarships and Loans Service
Join our Dynamic Team

TEAM LEADER NORTH WEST (LAUTOKA) AND TEAM LEADER NORTH (LABASA)
POSITION CONTEXT
The Team Leader is an existing position to administer the daily operations of customer service for existing and potential students. The position will be part of Student Services and Corporate & Finance section and will provide support to the heads of the sections in managing the needs of the students. The Team Leader will oversee customer management at the respective office ensuring that the existing and potential students are served in a timely manner.
The role requires providing guide to customer service officers for the various means of service including face to face, chats, emails and Bond & Travel Releases. The position will also require creating awareness on schemes, assist in online application processing, issuance of bond and travel releases, empower new recipients and the Tertiary Education Institutes along with key stakeholders. The position shall become the key point of contact for the students at the respective office and shall be liaising with the coordinators and heads for efficient service delivery. The position shall require the Team Leader to be fully versed with the information on the students cycle from onboarding till graduation.
The Team Leader will support the heads through coordinators on daily student queries and the recoveries team on bond & travel releases.

Further information for the above position can be downloaded from TSLS website www.tsls.com.fj, by contacting Ms. Ateca Daugunu on 8921240 or email on [email protected].
Applicants are required to send application via email to [email protected]. Application should include a cover letter, Resume and response against the selection criteria.
Application closing on Friday 25 August 2024. Applications must reach TSLS by 4.00 p.m.