Establishment
Four Seasons Resort Bora Bora
BP 547 - 98730 Bora Bora / French Polynesia
Place
Bora Bora (French Polynesia)
Job Title
Switchboard Operator Room Service / Order Taker (M/F)
Activity
Hotel and catering
CONTRACT
CDI – 169 hours per month
Immediate availability
Missions
The Room Service Operator / Order Taker takes Room Service orders, communicates special requests to the kitchen, and coordinates the delivery of orders in accordance with Four Seasons standards.
What you will do:
·Answer the telephone using the switchboard in a courteous and efficient manner while obtaining the information necessary to process the customer's order according to Four Seasons standards;
·Describe Food & Beverage menu items to the customer by providing an accurate, vivid and interesting description of each dish, its origin, taste and preparation methods;
·Anticipate customer needs, ensure their satisfaction, offer them suitable suggestions, respond quickly and above all appropriately to customer questions and requests;
·Respond to the customer on the Four Seasons Chat interface following the hotel standards and communicate information in the different departments concerned (kitchen, catering, concierge, reception, catering, etc.);
·Coordinate deliveries (for customer orders, amenities, events and special requests) ensuring that all requests are received, recorded, passed to the kitchen and delivered quickly and efficiently;
·Know the Food & Beverage menus as well as information relating to preparation methods;
·Communicate customer orders to the kitchen, including special requests and possible allergies, using the Micros system;
·Check orders placed by the kitchen against the original order placed by the customer;
·Record customer invoices and offers;
·Prepare documents regarding the planning of the next day's events/arrivals using Excel and Opera;
·Guarantee the security of customer data by carefully checking room numbers and the accuracy of the data transmitted;
·Respect confidentiality with respect to each client;
·Keep the office and its storage in good condition.
To apply
Send your CV and cover letter to [email protected]
