Job Description
Vodafone Vanuatu is seeking a Shop Supervisor based in Port-Vila.
Mission:
The Shop Supervisor is responsible for managing Vodafone’s retail shops in Port Vila, ensuring strong sales performance, excellent customer experience, and efficient daily operations. This role requires a dynamic leader with proven retail management skills, capable of motivating teams, meeting sales targets, and maintaining Vodafone’s brand standards.
Responsibilities:
1. Customer Experience & Sales Leadership
- Lead shop teams to deliver outstanding customer service and exceed expectations.
- Ensure efficient and timely processing of customer requests and resolve disputes effectively.
- Drive sales activities to achieve monthly and annual targets.
- Mentor and coach sales staff, providing continuous training and support.
- Identify new sales opportunities and implement initiatives to grow revenue.
- Build long-term customer relationships and strengthen loyalty.
- Monitor competitor activity and market trends to improve services and offers.
- Continuously improve customer service workflows for efficiency and satisfaction.
- Oversee accurate data entry and maintenance of the customer database.
2. Team Leadership & Operations
- Supervise multiple retail outlets in Port-Vila, ensuring consistency across shops.
- Maintain a clean, organized, and professional retail environment reflecting Vodafone’s standards.
- Foster teamwork, collaboration, and a positive working environment.
- Enforce company policies, dress code, and attendance standards.
- Manage schedules and staffing levels to ensure smooth operations.
- Provide feedback and performance reviews to support staff development.
- Take on additional responsibilities to meet operational needs and contribute to store success.
3. M-Vatu & Digital Services
- Lead the implementation and monitoring of M-Vatu and other digital financial services.
- Track progress against KPIs and ensure customer onboarding targets are met.
- Analyze data and metrics to measure adoption and identify improvements.
- Prepare regular reports with findings, recommendations, and action plans.
Competences:
1. Knowledge
- Bachelor’s degree in business administration, Marketing, or related field (preferred).
- Strong knowledge of retail sales, customer service, and marketing principles.
- Understanding of customer relationship management and sales strategies.
2. Skills
- Excellent communication skills (both written and verbal) to effectively interact with customers and staff.
- Proven track record of exceeding customer expectations through outstanding customer service.
- Sales experience is a plus.
- Strong leadership, communication, and coaching skills to guide and motivate your team.
- Ability to manage and inspire a team to achieve goals.
- Excellent analytical and problem-solving skills to address challenges and identify solutions.
- Detail-oriented with a commitment to accuracy and efficiency in all tasks.
- Working knowledge of relevant internal practices and procedures for efficient store operations.
- Valid driver’s license.
3. Personal characteristics
- Fluent in English and Bislama, with a basic understanding of French an asset.
- Ability to work effectively under pressure and manage stress in a fast-paced environment.
- High level of integrity and honesty.
- Innovative and driven to find creative solutions and improvements.\
- Ambitious and competitive spirit with a desire to excel.
- Strong work ethic and commitment to delivering results.
- Proactive and reliable with a positive and energetic attitude.
How to Apply
If you feel you meet the requirements and you are up for the challenge, please submit your current Resume, a copy of transcripts/qualifications (mandatory) with an application letter by the closing date (Friday, 29th August 2025) via the Internal Careers Portal – https://vodafonevanuatu.elmotalent.com.au/careers/VFVA/job/view/38 on the HR System or [email protected]
Job Category: Marketing, Media & Communications. Job Type: Full-Time. Job Salary: Not stated.
Closes 29/08/2025
