IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As one of the world's largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe.
At Crowne Plaza Hotel & Resorts, we support colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions between the hotel team and guests. In our hotels you'll find a team who are people-first, professional and inclusive.
If you are confident, positive, inventive and love to connect and collaborate you'll feel at home and excel at Crowne Plaza.
What is the job?
We are looking for passionate people who are charming, confident and internationally minded being our next Serenaders at the Crowne Plaza Fiji Nadi Bay Resort & Spa.
A little taste of your day-today:
Reporting to the Front Office Manager, every day is different, but you’ll mostly:
- Warmly welcome guests upon their arrival with our ‘bula’ spirited songs.
- Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled.
- Assist the Doorman and Porters when required.
- Knowledgeable in assisting guests in requests for transport and other information.
- Knowledgeable of the events of the day and of daily Hotel activities.
- Knowledgeable of VIP guests and whenever possible, portray our Signature Service Style In Your Name at all times.
- Ensure that every guest departs from the Hotel with a smile on their face by parting them with our hotel’s unique signature service style.
- Offer directions and information about the hotel’s amenities and local attractions.
- Report any suspicious activity to the appropriate authorities and maintain a visible presence to deter potential issues.
What we need from you:
- Fluent in spoken English required, other languages preferred.
- At least 1 year of experience in the same field.
- Flexibility - night, weekend and holiday shifts are all part of the job.
- Conversant with emergency evacuation and fire procedures.
- Ability to work independently and within a team environment.
- Perform other duties as requested by Management.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
What we offer
In return we'll give you a competitive salary package including, free transfers within the Nadi area to the resort and back, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.
Most importantly, we'll give you the room to belong.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
How to apply (PLEASE USE CORRECT EMAIL)
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. E-mail a letter of application and résumé in the first instance to [email protected] by 1600hrs, Friday 14th February 2025.
