Are you passionate about Guest Experience? Do you thrive on continuously raising the bar on Service and inspiring your colleagues to enhance guest experiences? Join our dynamic team, where your commitment to excellence and elevating guest satisfaction will be celebrated and rewarded. We are seeking a dedicated professional who delights in making a difference, ensuring every interaction leaves a lasting positive impact and understanding guest feedback.
If you are ready to contribute to a culture of innovation and service excellence, we want to hear from you!
Senior Manager Customer Care
This role is primarily responsible for the overall operations of the Customer Care department, the primary focus of the Senior Manager Customer Care is operational excellence of the Customer Care Department, the timely and adequate resolution of guest issues and recovery of loyalty, the development and continuous evolution of Customer Care policies, frameworks and procedures, and the provision of customer experience reports for all front-line areas of the organization.
A data driven individual, the SM Customer Care is primarily responsible for co-creating service quality improvement strategies and objectives with internal stakeholders, leverages independent audits and customer data points, creating meaningful reports that enables continual service improvements across the organization.
KEY RESPONSIBILITIES
Key responsibilities include, but are not limited to:
QUALIFICATIONS & EXPERIENCE
Applications are open to all Fijians. Only shortlisted applicants will be contacted for next steps of the recruitment process. https://vacancy.fijiairways.com/job-search-results/
Application Close Sunday 21 July, 2024
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