Job Description
Iririki Island Resort & Spa is seeking a suitable candidate to appoint for the position of Sales & Reservations Manager who will directly supervise all front office personnel and ensure proper completion of all Resort front office duties.
Key Roles & Responsibilities:
- Having knowledge of entire Reservations Procedures
- Responsible for Resort and Local Reservations
- Handling all forms of correspondence
- Monitoring Telephone Manner and general performance of reservations staff daily
- Allocate daily tasks to Reservations staff
- Review reservations booked daily
- Review arrival report daily
- Responsible for work schedule
- Supervising of Group Reservations
- Review room blocking for Long Stay Suites and special group requests
- Maintain cordial relations with commercial clients
- Identify Top Producing Accounts to ensure proper recognition by Reservations staff
- Responsible for preparation of occupancy forecast
- Responsible for maintaining a Neat and Orderly position at all times
- Responsible for various Production reports and supply to each department concerned
- Liaising with central reservations to communicate new rate plans and promotion
- Responsible for recording Company/Travel Agent Rates both in system and correspondence files
- Liaise with Sales Department with regards to occupancy, Rates Reservation’s Analysis
- Bring to the attention of the Front Office Manager & Rooms Division Manager any hotel availability changes
- Responsible for ongoing Reservations staff training in conjunction with HR
Skills
- Minimum of one year of hotel reservation management experience
- Intermediate to advanced Microsoft Office skills (inc. Word, excel, PowerPoint and Outlook)
- Technological and accounting skills i.e., POS and RMS, Xero an advantage
- Sales and marketing
- Excellent verbal and written communication
- Experience handling cash
- Proven problem-solving skills
- Exceptional customer service/people skills
- Conflict and dispute resolution
- Knowledge of Room Master hotel system an advantage
- Highly organized and efficient
How to Apply
Applications to be made in writing to:
Human Resource Officer
Iririki Island Resort & Spa
P O Box 230
Port Vila
Vanuatu
Email: [email protected]
Job Category: Hospitality & Tourism. Job Type: Full-Time. Job Salary: Not stated.
Closes 11/07/2024
