ALL JOBS FROM AROUND THE PACIFIC

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

Holiday Inn Suva is just steps from the city's key sights, within a 5-minute' walk of major banks, embassies, major regional headquarters, and historic Government buildings along Victoria Parade. All our bright, modern guest rooms have high-speed internet and a balcony. Our 3 flexible meeting rooms, with wireless Internet and ocean views, provide a unique backdrop for events and you can catch up in the 24-hour Business Centre. Our Sirocco restaurant is a laid-back setting for relaxed dining, while waterfront Bati ni Wai serves pizza al fresco. Enjoy an icy-cold beverage with a big-screen sports channel in Tapa Lounge Bar or listen to live music and enjoy Suva's sunsets from the pool deck.

Your day-to-day

 We’re looking for an enthusiastic Rooms Manager to join our Holiday Inn Suva operations team. Directly responsible for Housekeeping and Front Office operations, reporting directly to the Hotel Service Manager, the role will be;

•   Lead Housekeeping and Front Office teams to ensure that they operate in compliance with the brand standards and coordinating department logistics, overall support delivery of consistent customer services, catching moments with your team and peers to have great development conversations aligned to driving accountability to hotel goals and metrics.
• Responsible for coordinating and delivering exceptional customer service, ensuring the highest standards in service, cleanliness, and guest satisfaction while adhering to brand standards.
• Connect with our guests/colleagues so that our ways of working are uniquely demonstrated in our service behaviors of True Hospitality, by delivering authentic, memorable experiences for our guests while supporting and developing the team to drive results.
• Maintain a high-performance standard among both the heart of house and guest-contact employees to ensure they are knowledgeable, meticulous, perceptive, and curious at all times.
• Create a team who are highly customer focused whilst proactively driving and maximizing loyalty, revenue, and upselling programs.

What we need from you

 We are looking for a passionate, enthusiastic, and friendly individual who is willing to learn and build an extraordinary career within a global company.

The ideal candidate must have:

•  At least three years of hotel experience in a management capacity, specifically within Front Office and Housekeeping, or an equivalent combination of education and relevant work experience.
• Experience in coaching and development a team, recruitment and performance management.
• Your ability to build and maintain strong relationships with guests and team members.
• Exceptional service standards and ability to lead, work and prioritize workload in a fast-paced, mainstream to high end, VIP environment.
• Strong organizational, written & communication skills, with strong attention to detail
• A team player, proactive, responsible, hardworking, and able to work under pressure.
• Qualifications in Hotel Management and/or related field would be advantageous

W h a t  w e offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business, together with;

• Medical and Term Life Cover
• Paid birthday leave
• Paid community service leave
• An immense colleague discounts at the hotel

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

How to Apply

E-mail a letter of application and résumé in the first instance by 1600hrs Friday 19th July 2024 to [email protected]

 Only shortlisted candidates will be contacted.