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ROOMS CONTROLLER

Nadi Fiji
Tourism and Hospitality
Posted: 11-07-2024

IHG® Hotels & Resorts is one of the world's leading hotel companies, with a promise to provide True Hospitality for everyone. As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Do you see yourself as a Rooms Controller for InterContinental Fiji Golf Resort & Spa at Natadola Bay?
Rooms Coordinator oversees the efficient operation of the Front Office department in allocating guest rooms to accommodate guest needs. This person will be responsible for verification of reservations, online bookings and rooming lists. Maintain ongoing communication with reservations ensuring all operational standards are met including brand standards, audit requirements and overall guest satisfaction.

Every day is different, but you'll mostly be:

  • Ensuring transparent communication between Front Office and Housekeeping Teams.
  • Demonstrate key service brand behaviors and leads by example
  • Understand and live IHG Winning Ways and use them as a guidance in daily interactions and decisions.
  • Promote teamwork and quality service through daily communication and coordination with other, understand IHG performance journey and taking ownership of room allocations ensuring that all special requests are accommodated
  • Coordinating with ISC teams to ensure all rooms are ready according to guest arrival time.
  • Be able to, when required to check in and check out all members.
  • We are looking for enthusiastic and professional team members who knows how to deliver great service and exceed guest expectations & provide a high-level of service excellence to our resort guests.

The ideal candidate is to possess the following:

  • Bachelor's Degree in Hotel Management.
  • 4+ years' experience in a hotel industry with a similar role
  •  Must speak local language.
  •  Excellent communication, problem solving, reasoning and motivational skills.
  • Working knowledge of hotel property management systems.

What we offer:
In return we'll give you a competitive benefit package including, term life cover, free transfers from Nadi and Sigatoka to the resort and back, birthday leave, paid community service leave, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.
Most importantly, we'll give you the room to belong.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? Start your journey with us today and let's #GoFurtherTogether.
So, join us and you'll become part of our ever-growing global family.

How to apply
Send your application letter and up to date resume to [email protected]
Applications close on Monday 15 July at 4pm
Only shortlisted applicants will be contacted for an interview

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