Establishment
Punaauia (French Polynesia)
Job Title
Reservation Manager (M/F)
Activity
Hotel and catering
CONTRACT
Contract: Permanent Level 4 (supervisor) + benefits
Availability: September 1, 2025
Working hours: Full-time
Profile sought
3 years of experience in a Reservations Manager or Yield Manager position in the hotel sector
Bac +2 in Tourism, Hospitality, Commerce, Management (BTS Tourism, BTS Hospitality, and Catering recommended)
Fluent English (written/spoken)
Your main missions:
As part of its reopening planned for the end of 2025, the TAHITI LAGOON RESORT hotel (Ex- Le Méridien Tahiti / Sofitel Tahiti) is looking for a RESERVATIONS MANAGER.
The hotel has 142 rooms (overwater bungalows, suites, and rooms), 2 restaurants, 2 bars, and several banquet spaces.
RESPONSIBILITIES
Management of individual reservations (FIT), groups, and banquets.
Optimizing revenue on OTAs.
Training and supervision of a team of ONE person.
GOALS
Optimize hotel occupancy rate and revenue per room
Ensure the accuracy of information entered into the PMS
Maintain a high level of customer satisfaction through smooth and accurate processing of reservations
PRE-OPENING MISSIONS
Installation of hotel reservation and PMS software and opening of sales (July 1, 2025)
Implementation of reservation procedures (FIT, GROUP, OTA, etc.) and integration of PBB (online stock)
Commercial relationship with hotel customers and prospects
OPERATIONAL MISSIONS
Entry, modification, cancellation, and monitoring of reservations in the PMS and OTA platforms, respecting internal procedures
Customer advice and support, proposing options adapted to their needs and hotel offers
Issuance of confirmations, vouchers, reservation notes, and associated administrative follow-up
Management of complaints, incidents, and specific customer requests with responsiveness and professionalism
Coordination with internal services (reception, sales, housekeeping, back office) to ensure smooth and quality customer stays
To apply
Send your CV and cover letter to [email protected]
