IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As one of the world's largest upscale brands, we have properties located in major urban centres, gateway cities, and resort destinations all around the globe.
At Crowne Plaza Hotel & Resorts, we support colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions between the hotel team and guests. In our hotels, you'll find a team who are people-first, professional, and inclusive.
If you are confident, positive, inventive, and love to connect and collaborate, you'll feel at home and excel at Crowne Plaza.
What is the job?
We’re looking for a Reservations Agent to join our amazing team at Crowne Plaza Fiji Nadi Bay Resort & Spa.
A little taste of your day-to-day:
Every day is different, but you'll mostly:
- Convert bedroom accommodation enquiries into bookings on the phone, in person, or by email.
- Process reservations by e-mail, telephone, and in person.
- Process reservations from the Central Reservations Office and travel agents' reservations.
- Record and process using the OPERA system, cancellations and amendments via phone or email promptly and in line with brand standards.
- Manage hotel selling strategy by opening and closing at specified rates linked to the hotel’s business plan and as directed by your line manager.
- Organize traces for follow up - liaise and communicate special requirements to other departments, e.g., baby cots, VIP’s and late arrivals, and guest transportation.
- Prepare reports using both OPERA and other computer software such as Word and Excel.
- Sell the Crowne Plaza Fiji products and services using up-selling and suggestive selling techniques.
- Ensure Brand Standards are always followed.
- Prepare revenue-related reports when requested.
- Reconfirm bookings, ensure that correct guest names are received, and check arrival times, rates, and all other information on the bookings.
- Ensure work files are kept organised and current with all required information.
- Monitor and handle inquiry calls on a timely basis.
- Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.
- Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
- Promote and upsell all Food and Beverage and Banqueting facilities whenever possible.
What we need from you:
- Excellent communication skills in English, both written and verbal; knowledge of any other foreign language is an advantage.
- Trustworthy with attention to detail and high levels of accuracy in their work.
- Pro-active and energetic with a positive 'can-do' attitude.
- Ability to multitask with prioritization skills.
- Proficient in the use of the Opera System and other MS Office suite, eg, Word and Excel.
What we offer
In return, we'll give you a competitive salary package including free transfers within the Nadi area to the resort and back, food and beverage discount, discounted room rates worldwide, and the opportunity to progress your career with IHG®.
Most importantly, we'll give you the room to belong.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
How to apply (PLEASE USE CORRECT EMAIL)
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. E-mail a letter of application and résumé in the first instance to [email protected] by 1600hrs, Friday 22nd August 2025.
