Job Description
Iririki Island Resort & Spa is seeking a suitable candidate to appoint for the position of OPERATIONS MANAGER. The Operations Manager is responsible for overseeing the daily operations of the resort and ensuring that everything runs smoothly. He/She is responsible for managing staff, coordinating events, maintaining the resort’s facilities, and ensuring that guests have a positive experience.
Responsibilities will include the following:
- Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
- Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
- Work alongside all HODs to ensure the smooth running of the day-to-day operations.
- Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
- Deputise for the General Manager in his absence and at various meetings & events.
- Be responsible for maximising profit through the consistent delivery of the highest standard of service.
- Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
- Monitor the hotel functions book and familiarise yourself with all updates & amendments.
- Liaise daily with the GM to forecast Hotel business on a weekly basis and plan accordingly.
- Randomly inspecting the stores (F&B/Kitchen) to check the stock in hand (quality, par stock levels, expiry, etc) with the F&B Manager and chef.
- Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
- Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.
- Responsible for highlighting short/medium/long-term issues to the General Manager and helping formulate solutions.
The successful candidate will have the following attributes:
- Minimum 5 years of work experience preferably in a 4-5 star hotel in the same position.
- Highly focused, have excellent communication skills, and be motivated and professional in appearance and presentation.
- Strong leadership skills, attention to detail, and a commitment to excellent customer service.
- Must have an excellent level of commercial awareness and can build and maintain relationships with internal and external guests.
How to Apply
Applications to be made in writing to:
Human Resource Manager
Iririki Island Resort & Spa
P O Box 230
Port Vila
Vanuatu
Email : [email protected]
Closes 20/12/2024
