VFS GLOBAL IS A COMMERCIAL COMPANY WORKING IN PARTNERSHIP WITH THE AUSTRALIAN & NZ GOVERNMENT TO PROVIDE NEW ZEALAND & AUSTRALIAN VISA APPLICATION SERVICES ACROSS PACIFIC REGION.
PURPOSE OF THE ROLE:
To facilitate the VISA application process & handle front & back-office operations conducted at the respective Visa Application centers (VACs)
Areas of Responsibilities
- Document scrutiny and collection of applications for visa processing.
- Handle customer/applicant queries personally or via email, Telephone.
- Handle cash and bank related transactions if assigned and ensure 100% accuracy.
- Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
- Inform the applicants about the available Value Added Services and ensure delivery of Value added services options to applicants/customers.
- Encourage applicants to provide feedback on services provided and their overall experience at the application center.
- Ensure that the entire process is completed within the mandated turnaround time
- Assist Deputy Manager/Operations Manager in execution of WB project.
- Ensure judicious use of natural resources.
- Adhere to the environment health and safety policy/objectives and guidelines of the organization
- Other duties assigned by reporting manager.
Qualification & experience (Education, Experience, Specific knowledge, Skills, Understanding & Attitude).
Education: Minimum: Pursuing Graduation (Minimum 12 years of Formal Education)
Additional: Graduate or global equivalent
Experience: 0 – 12 months of experience preferably in Travel and Tourism or Service industry
REMUNERATION:
Salary and other terms and condition will be discussed with the prospective candidate at a later stage.
Application for above position with detail CV should be sent to: [email protected]
