IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As one of the world's largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe.
At Crowne Plaza Hotel & Resorts, we support colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions between the hotel team and guests. In our hotels you'll find a team who are people-first, professional and inclusive.
If you are confident, positive, inventive and love to connect and collaborate you'll feel at home and excel at Crowne Plaza.
What is the job?
Ready to show our guests you mean business? We’re searching for a new Marketing & Communications Manager to manage our marketing & communications strategies. You will assume full responsibility for the efficient operation of the Marketing department to provide exceptional products and services within brand operating standards.
A little taste of your day-today:
Every day is different, but you'll mostly:
- Prepare public relations budget with Director of Sales and Marketing and manage in pursuance of public relations campaign.
- Create executive innovative public relations and publicity programs that will increase revenue and awareness, creating a positive perception of the hotel, its spa, restaurants, services, colleagues.
- Ensure that all hotel promotions are in keeping with Crowne Plaza brand image and reflect the highest level of professionalism in content and presentation.
- Be responsible for directing and assisting the General Manager with all crisis communications as it pertains to the media and external/internal guests during any hotel emergency or safety situation.
- Provide timely and accurate responses when queried. Stay abreast of news; launch proactive communications plan internally and share externally.
- Maintain professional relationships with media and gain cooperation and respect to earn a reputation as a source of reliable, newsworthy information.
- Act as an advisory to management by tracking public attitudes and making the General Manager aware of the possible consequences of prospective decisions.
- Use technology and manage social media platforms effectively to communicate and influence throughout the organization.
- Manage the hotel’s website content and quality.
- Ensure proper use of the brand/hotel’s identity on printed, promotional and display materials and produce and distribute media releases and advisories.
- Ensure media kits and other Public Relations related material originating from hotel is appropriate, error-free and compliments the brand.
- Manage an effective database and execute organization of all on-property and off-property promotions (F&B events, chef appearances, spa promotions, etc).
- Maintain image files (photos, slides, digital) of the property and hosts.
- Integrate into the hotel’s overall marketing & communications plan and must parallel the primary revenue objectives of the hotel/resort.
- Ensure that every communications action should strive to impact the hotel’s revenue objectives and be directed towards a specific goal.
- Instill a cost-focused philosophy through training and education.
What we need from you:
- Excellent communication and strong interpersonal skills, Strong Business acumen
- Bachelor's Degree/higher education qualification/equivalent in hospitality or related
field.
- +5 years total experience in a 5-star resort setting or related field.
- Must speak English fluently.
- Flexibility - due to the nature of the hospitality industry, weekends and public holidays are commonly rostered and your shifts may vary to reflect business demands.
What we offer
In return we'll give you a competitive salary package including, free transfers within the Nadi area to the resort and back, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.
Most importantly, we'll give you the room to belong.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.
How to apply (PLEASE USE CORRECT EMAIL)
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests. E-mail a letter of application and résumé in the first instance to [email protected] by 1600hrs, Friday 18th July 2025.
