Pacific Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact centre and back-office services to both local and international clients 24/7.
The Role - IT Support Officer (Suva & Nadi)
This is an excellent opportunity for highly motivated individuals with the experience and aspiration to work in an industry-leading and dynamic environment. If you are a self-motivated, enthusiastic individual seeking a long-term career in a growing organization, we really would like to hear from you.
Key Responsibilities
- Provide first point of IT Support contact for all staff.
- Installing and configuring computer hardware operating systems and applications.
- Assisting staff or clients through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues.
- Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required.
- Log all incidents and service requests in Helpdesk system.
- Manage Helpdesk tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
- Ensure system and data security is maintained at a high standard, ensuring the integrity of the Centrecom network is not compromised.
- Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.
- Monitor performance of all systems, ensuring issues are appropriately escalated and resolved.
- Provide technical assistance to project teams and undertake technical project roles when required, supporting the roll-out of new applications and solutions.
- Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team.
- Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
- Assist with ongoing development of related firm policies and procedures, including appropriate controls around organizational change management.
Role Competencies
- Display confidence when dealing with people, with well-developed written and verbal
- communication skills.
- Communicate well with staff and suppliers, exhibiting excellent listening skills.
- Demonstrate high standards of professional behavior when dealing with suppliers, staff and clients.
- Ability to investigate issues and requirements and identify and priorities appropriate solutions.
- Ability to adapt and adjust to changing processes, constantly seeking process improvement.
- Ability to work in a rotational shift.
- Ability to maintain detailed and accurate records.
- Provide assistance to employees in use of various technologies.
- Ability to build professional relationships with key stakeholders and staff.
- Demonstrated interest in technology advanced within the firm.
Qualification & Experiences
- Must have graduate-level degree in IT computer-related field with at least 2 years of relevant experience
- Microsoft Certification will be an added advantage
- Experience with any of the following: Microsoft Office 365, Microsoft Exchange Server, Microsoft SQL Server, Enterprise Active Directory, Group Policy, VMWare vSphere
Remuneration and Benefits
- A secure career with a strong fast-growing company
- Competitive salary package
- Medical Insurance
- Outsourced counselling services
- Access to discounted travel
- Ongoing career development and training
- Work in a fun and supportive team
Application Process
If you feel this is what you have been in search of, then send your applications with curriculum vitae outlining qualifications, relevant experience, and phone contact with the subject “IT Support Officer - Suva or Nadi” to [email protected] no later than Sunday 18th August, 2024.
